Select Page

Learning & Development hub

Quick search

Click or touch any category to view the full list of features. Click or touch any feature to jump to a list of the articles we have produced in this area.

Life Protection

Added value benefits

Which insurers can help with later life social care costs?

Introduction It seems like a lifetime ago that Boris Johnson pledged to fix the social care crisis ‘once and for all’ in his first speech as Prime Minister. That was in July 2019, before Covid-19 had become part of our daily vocabulary and had placed even more...

Which insurers provide the best estate administration support?

Providing financial help to clients and their families upon death, illness and accident is the main purpose of protection. However, with the market increasingly moving towards value added benefits, insurers are keen to provide a whole range of other benefits that...

Second medical opinion services – how insurers compare

We are all individuals so even if we are doing the same job as someone else, we all have our own spin on the way we do things, our own opinions and experience. This is true of advisers and other professionals that clients may come into contact with, such as doctors....

Protection insurance support benefits – 5 things you should read

With the announcement this week from Legal & General of their new Umbrella Benefits – Fracture Cover and Private Diagnostics – the spotlight is once again on the support benefits included on protection policies. Private Diagnostics is a unique new benefit, that in...

Health checks support benefit– how providers compare

Regular check-ups are common in various aspects of health and safety in our lives, from annual car MOTs and boiler checks to dental checks and pet health checks. There doesn’t necessarily need to be anything wrong to prompt a check-up – in the case of car MOTs it’s a...

Guardian to provide free virtual gp service to advisers

Support benefits such as GP services, second medical opinions or counselling services are an increasingly integral part of protection plans. Whilst genuinely helping clients to manage their health and access medical support when it is needed, they’re also an important...

Helping clients keep fit – how insurers compare

One of the consequences of the Covid pandemic and lockdown response is that many of us spent more time at home, engaging in far less physical exercise. The changes to working and lifetyle habits that the last 18 months have brought about also mean that many of us are...

Value Added Services – Everything you need to know

In reading this article you will understand: Granular detail about a range of popular Added Value Services that providers offer and how providers compare What products each service is offer on How such services are provided Restrictions that apply Which providers our...

Can added value benefits keep the north pole running?

Over the last couple of years “added value benefits” have become a core component of most protection plans. It seems that every insurer now offers wider benefits that can help consumers stay healthy both in mind and body as well as benefits that can improve recovery...

What to expect from Aviva’s DigiCare+ for individual policyholders

On the 30th September, Aviva launched their new and innovative DigiCare+ benefits package to members of their group income protection and group critical illness schemes. Next week, the much anticipated launch of DigiCare+ for individual protection customers goes live...

FRACTURE COVER – WHO OFFERS WHAT?

A simple accident, and a broken bone, can easily lead to unforeseen financial stress particularly for those who have physically demanding occupations. Fractures can make it difficult or even impossible for clients to work for weeks or even months whilst they...

Nutritional support – who offers what?

We’re all familiar these days with the benefits of good nutrition as part of a healthy lifestyle. Putting the right and best ‘fuel in the tank’ is the start point to a healthier lifestyle and the services offered by a nutritionist can help us all understand things...

Improving lives through health checks

The old saying that ‘prevention is better than cure’ may be a cliché but like many well-worn phrases, it contains more than a grain of truth. Ask anyone who is living with a health condition that has impaired their quality of life and, given the choice, they would...

Which insurers help clients obtain better medical care abroad?

The NHS is generally seen as one of the best healthcare systems in the world. Whilst the range of treatments available in the UK are vast, how would your clients cope if more effective or even lifesaving treatment was only available elsewhere in the world? In this...

Are all second medical opinion services the same?

As focus shifts from price led protection to quality led protection; demand for additional benefits from insurers will only continue to grow. Second medical opinion services are one such added benefit. It provides clients with the ability to confirm or dismiss doubts...

Providing Emotional Support – How Do Counselling Services Differ?

The impact of losing a loved one, becoming seriously ill or injured affects far more than just a consumer’s financial life. Additionally in the current environment there are a lot of people who are suffering stress related to the impact of COVID-19 on their family and...

Legal services in life assurance: what different insurers offer

Additional services provided by insurers are increasing and legal aid is just one of the additional benefits that is being offered by several insurers. This week we take a closer look at Legal services provided by insurers.There is plethora of reasons as to why...

buyback options

the benefits of buyback options

The ability to claim on a protection plan will provide clients with a financial lifeline and the added comfort of not having to worry about their finances. Where a claim is made on a full payment critical illness condition that plan will usually come to an end. This...

Claims

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

Additional Services Claim stories

Protection plans offer so much more than just a financial pay out. Across the industry added value benefits such as second medical opinion services, counselling, virtual GP services etc. have rightly become a core part of plans with use of such services increasing...

Supporting the claims process – Everything you need to know

As the pandemic reaches new heights, and we all hunker down for another full lockdown, it’s likely that we’ll see increasing claims in 2021. Whether these continue to be dominated by income protection and life, or an expected increase in critical illness claims will...

What to expect from claims in 2021

In the second edition of our ‘thoughts on 2021’ series, we consider claims. With the pandemic reaching new heights it is likely that the spike we saw in claims in 2020 will continue into 2021, but will these claims continue to be predominately for Income Protection...

Claims… Everything you need to know

Nobody wants to have to make a claim on a life insurance policy, however when a life changing illness or injury happens the reassurance of the financial security they bring can quite literally save a persons life. Our industry is quite rightly proud of the number of...

Going the extra mile – Aviva’s new claims initiatives

At Protection Guru, we are always interested to hear how insurers are going above and beyond what might be reasonably expected of them. In terms of claims, we expect insurers to pay all valid claims, however it is often the little touches that a client may not expect...

Which insurers offer the best support during claims?

Protection policy holders will hope that they or their family never have to make a claim on their protection plan(s). In the current environment however it is likely that insurers will experience a dramatic increase in claims across all benefit types and at such times...

Everything you need to know

Free cover during underwriting – 4 things you should read

Whilst in an ideal world protection insurance policies could be applied for and placed on risk immediately, unfortunately there are many scenarios where that isn’t possible. This could be down to medical disclosures made by the client, that require further evidence,...

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

Protection insurance support benefits – 5 things you should read

With the announcement this week from Legal & General of their new Umbrella Benefits – Fracture Cover and Private Diagnostics – the spotlight is once again on the support benefits included on protection policies. Private Diagnostics is a unique new benefit, that in...

non-medical underwriting limits – everything you need to know

As the country gradually eases out of lockdown and the vaccination program continues to progress, Covid related pressure on health services should hopefully start to ease. Some strain on the NHS is however likely to continue, and in this context obtaining medical...

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

Health and Wellbeing added Benefits – Everything you need to know

In reading this and the linked articles you will understand: What health & wellbeing added benefits insurers offer How the services compare provided by those insurers How you can highlight these services in your client conversations This week marks Mental Health...

Mortgage specific plan features – everything you need to know

When putting in place a protection plan (or plans) to cover a mortgage there are a number of things to consider. Matching the sum assured and term of the plan to the liability is the simple part, however there may be other considerations for advisers. Will the plan...

Value Added Services – Everything you need to know

In reading this article you will understand: Granular detail about a range of popular Added Value Services that providers offer and how providers compare What products each service is offer on How such services are provided Restrictions that apply Which providers our...

Family income benefit

non-medical underwriting limits – everything you need to know

As the country gradually eases out of lockdown and the vaccination program continues to progress, Covid related pressure on health services should hopefully start to ease. Some strain on the NHS is however likely to continue, and in this context obtaining medical...

Family income benefit features – Everything you need to know

The world we live in has changed immeasurably over the last 12 months but if there is any positive to take away it is that the pandemic, and especially the furlough scheme, has opened many consumers eyes to the benefits of replacing income when the worst happen. It’s...

When can family income benefit be increased without underwriting?

As the COVID-19 pandemic has highlighted protecting a clients income is a vital part of any advice process. Whereas income protection will replace lost income due to a clients’ inability to work through ill health, Family income Benefit will replace a family’s lost...

Is converting family income benefit to a lump sum worth it?

We can all make an educated guess about what life has in store for us and work towards certain outcomes, but we never really know how things will pan out – for good or bad - until they happen.   Financial planning helps people prepare for life events and achieve their...

Free Cover

Who provides free life cover during application underwriting?

The last 18 months has shown that none of us know what's round the corner. We were all mostly blissfully unaware back in January 2020 about Coronavirus and the unpreceidented impact it would have on our lives. Ultimately the same is true of many things in life,...

What cover do insurers offer before a LIFE policy is put in force?

When a client makes that decision to commit to buying protection, like any buying decision we make, they’re likely to want the cover in place as quickly as possible. Often, and especially in recent times, obtaining medical evidence, can be a painful and time consuming...

Guaranteed insurability options

When can family income benefit be increased without underwriting?

As the COVID-19 pandemic has highlighted protecting a clients income is a vital part of any advice process. Whereas income protection will replace lost income due to a clients’ inability to work through ill health, Family income Benefit will replace a family’s lost...

What are the benefits of Menu Plans?

It is hard to disagree that for most clients their protection needs will not be solved by one product. Mortgage protection will pay off their mortgage in the event of death or critical illness, if included, but how will their family cope without their income? What if...

What is the difference between Life AND CI and Life OR CI?

Over the last few years there have been a marked increase in the number of multi-benefit policies put in place by advisers. All quotation portals now make it far easier to compare multi-benefit prices, but advisers need to be aware of exactly what cover they are...

Are two single life plans better than a joint life plan?

During my time both as an actual adviser and then supervising and managing a team of advisers, a frequently asked question was whether two single life policy’s are better than a joint life policy. Sometimes that question can come from clients, often unfamiliar with...

Insuring Couples – Everything you need to know

In reading this and the linked articles you will understand: The merits of two single life or joint life plans The benefits of menu plans and how providers offer different approaches How providers support clients when one partner works, or becomes a carer or if the...

Advising on multiple benefits… Everything you need to know

When recommending protection to clients there will often be multiple needs that cover will be required for. Whether this be protecting the clients income against ill health, covering a liability or simply providing their family with financial security in the event of...

Minimum/maximum limits

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

Life Cover for older clients – who offers what?

In reading this article you will understand The maximum age limits and minimum ages at entry that providers apply to life cover plans The increases to maximum ages LV= have made today and how this benefits clients How providers approaches differ across the age ranges...

Which plans offer life cover to older clients?

The term of a life protection plan will depend on a number of different factors. Where cover is in place to protect against a mortgage the term of the plan will generally mirror the term of the liability, however where the plan is to provide family protection this...

Sum assured limits

Terminal Illness

Who provides the best life insurance terminal illness benefit?

Contemplating our own mortality is not something many people want to spend their time thinking about, but when there are family or loved ones dependent on us, or financial liabilities to contend with, it’s important to adequately plan for the worse. Without sufficient...

Underwriting limits

LV= increase life insurance non-medical underwriting limits

In a welcome move that should help improve access to cover and make the application process a little easier, LV= have announced an increase to the non-medical underwriting limits on their Life Insurance products. The new limits will apply to their Flexible Protection...

Waiver of premium

Waiver of premium – how insurers compare

When clients find themselves out of work due to ill health, redundancy or other factors, it’s likely they’ll be forced to review their monthly outgoings and make cutbacks to some of their expenditure. Of course in a perfect world they’ll have some form of income...

Critical illness

Added value benefits

Which income protection plans pay a lump sum on death?

In reading this article you will understand: Which providers offer a lump sum death benefit on their income protection plans How each provider calculates the funeral benefits Through examples, how much each provider would pay at different benefit levels Income...

Aviva update Global Treatment and underwriting approach

It is not often at Protection Guru, that when an insurer removes a service from a feature we are positive. However, when that service adds very little and causes a significant delay in a client receiving the benefits, things are slightly different. Today, Aviva have...

Second medical opinion services – how insurers compare

We are all individuals so even if we are doing the same job as someone else, we all have our own spin on the way we do things, our own opinions and experience. This is true of advisers and other professionals that clients may come into contact with, such as doctors....

Rehab support on income protection plans – how providers compare

The financial support that income protection provides will be a lifeline for many people who become unable to work through illness or injury. However, no policy will replace all of a client’s income in this situation, as people cannot be financially better off by...

Protection insurance support benefits – 5 things you should read

With the announcement this week from Legal & General of their new Umbrella Benefits – Fracture Cover and Private Diagnostics – the spotlight is once again on the support benefits included on protection policies. Private Diagnostics is a unique new benefit, that in...

How does legal & general’s new fracture cover compare?

Legal & General were the latest insurer to enter the fracture cover market this week, with the announcement of their optional bolt-on Fracture Cover benefit on Tuesday. This new policy forms part of their Umbrella Protect benefits, designed to provide protection...

Health checks support benefit– how providers compare

Regular check-ups are common in various aspects of health and safety in our lives, from annual car MOTs and boiler checks to dental checks and pet health checks. There doesn’t necessarily need to be anything wrong to prompt a check-up – in the case of car MOTs it’s a...

Guardian to provide free virtual gp service to advisers

Support benefits such as GP services, second medical opinions or counselling services are an increasingly integral part of protection plans. Whilst genuinely helping clients to manage their health and access medical support when it is needed, they’re also an important...

Helping clients keep fit – how insurers compare

One of the consequences of the Covid pandemic and lockdown response is that many of us spent more time at home, engaging in far less physical exercise. The changes to working and lifetyle habits that the last 18 months have brought about also mean that many of us are...

Value Added Services – Everything you need to know

In reading this article you will understand: Granular detail about a range of popular Added Value Services that providers offer and how providers compare What products each service is offer on How such services are provided Restrictions that apply Which providers our...

Can added value benefits keep the north pole running?

Over the last couple of years “added value benefits” have become a core component of most protection plans. It seems that every insurer now offers wider benefits that can help consumers stay healthy both in mind and body as well as benefits that can improve recovery...

What to expect from Aviva’s DigiCare+ for individual policyholders

On the 30th September, Aviva launched their new and innovative DigiCare+ benefits package to members of their group income protection and group critical illness schemes. Next week, the much anticipated launch of DigiCare+ for individual protection customers goes live...

FRACTURE COVER – WHO OFFERS WHAT?

A simple accident, and a broken bone, can easily lead to unforeseen financial stress particularly for those who have physically demanding occupations. Fractures can make it difficult or even impossible for clients to work for weeks or even months whilst they...

Nutritional support – who offers what?

We’re all familiar these days with the benefits of good nutrition as part of a healthy lifestyle. Putting the right and best ‘fuel in the tank’ is the start point to a healthier lifestyle and the services offered by a nutritionist can help us all understand things...

Career support services – who does what?

Unfortunately, some clients who make a claim on their income protection policy will be unable to return to the same job they did before they had an accident or became ill. For example, they may have claimed on their policy for stress, so a less stressful or...

Improving lives through health checks

The old saying that ‘prevention is better than cure’ may be a cliché but like many well-worn phrases, it contains more than a grain of truth. Ask anyone who is living with a health condition that has impaired their quality of life and, given the choice, they would...

buyback options

the benefits of buyback options

The ability to claim on a protection plan will provide clients with a financial lifeline and the added comfort of not having to worry about their finances. Where a claim is made on a full payment critical illness condition that plan will usually come to an end. This...

Children’s critical illness

Royal London’s Critical Illness improvements – The Full Details

With July continuing to be the month of product launches and updates, Royal London are the latest insurer to unveil a number of product changes. Primarily the changes impact their critical illness cover, with amongst other things, increases made to the payouts for...

Claims Statistics and stories-Everything you need to know

In reading this and the linked articles you will understand: The stories behind the claims statistics How insurers compare in what support they offer to claimants How you can use claims information in conversation with clients Claiming on a protection insurance policy...

LV= Launch Enhanced Children’s Cover

During the last few months the critical illness market has been relatively quiet with regard to enhancements as insurers have rightly been tackling the challenges that the COVID-19 pandemic has brought. In the first upgrade announcement since the lockdown measures...

Claims

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

Additional Services Claim stories

Protection plans offer so much more than just a financial pay out. Across the industry added value benefits such as second medical opinion services, counselling, virtual GP services etc. have rightly become a core part of plans with use of such services increasing...

Supporting the claims process – Everything you need to know

As the pandemic reaches new heights, and we all hunker down for another full lockdown, it’s likely that we’ll see increasing claims in 2021. Whether these continue to be dominated by income protection and life, or an expected increase in critical illness claims will...

What to expect from claims in 2021

In the second edition of our ‘thoughts on 2021’ series, we consider claims. With the pandemic reaching new heights it is likely that the spike we saw in claims in 2020 will continue into 2021, but will these claims continue to be predominately for Income Protection...

The stories behind critical illness claims

It is well publicised that consumers have a misconception that the protection industry does not pay claims. All insurers now publish their claims paid stats that highlight claims paid are often well in excess of 90% and this data is freely available for advisers to...

Claims… Everything you need to know

Nobody wants to have to make a claim on a life insurance policy, however when a life changing illness or injury happens the reassurance of the financial security they bring can quite literally save a persons life. Our industry is quite rightly proud of the number of...

Going the extra mile – Aviva’s new claims initiatives

At Protection Guru, we are always interested to hear how insurers are going above and beyond what might be reasonably expected of them. In terms of claims, we expect insurers to pay all valid claims, however it is often the little touches that a client may not expect...

Where will COVID-19 cause critical illness claims Pt. 2

In our last articlet our independent panel of medical experts identified the two critical illness conditions where insurers are most likely to see an increase in claims due to Coronavirus because of admission to an intensive care unit. In the most severe cases of...

Where will COVID-19 cause critical illness claims Pt. 1

It is fair to say that the coronavirus pandemic has had a huge impact on the protection market. Whilst much of the focus has been on income protection which is  the most affected benefit type, it is expected that claims will also rise for  life and critical illness....

Which insurers offer the best support during claims?

Protection policy holders will hope that they or their family never have to make a claim on their protection plan(s). In the current environment however it is likely that insurers will experience a dramatic increase in claims across all benefit types and at such times...

Critical illness conditions

How do insurers underwrite breast cancer – part 1

Breast Cancer Awareness Month, which takes place every October, is a worldwide annual campaign to raise awareness about the impact of breast cancer. The initiative is intended to help and promote risk reduction measures and better screening, as well as improved...

Royal London’s Critical Illness improvements – The Full Details

With July continuing to be the month of product launches and updates, Royal London are the latest insurer to unveil a number of product changes. Primarily the changes impact their critical illness cover, with amongst other things, increases made to the payouts for...

Health awareness days in q2 2021- 6 things you should read

National & international health awareness days are an opportunity for charities and health organisations to raise awareness of medical conditions. They seek to promote education, understanding and support, as well as try to drive better prevention and...

Everything you need to know

Free cover during underwriting – 4 things you should read

Whilst in an ideal world protection insurance policies could be applied for and placed on risk immediately, unfortunately there are many scenarios where that isn’t possible. This could be down to medical disclosures made by the client, that require further evidence,...

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

Protection insurance support benefits – 5 things you should read

With the announcement this week from Legal & General of their new Umbrella Benefits – Fracture Cover and Private Diagnostics – the spotlight is once again on the support benefits included on protection policies. Private Diagnostics is a unique new benefit, that in...

Health awareness days in q2 2021- 6 things you should read

National & international health awareness days are an opportunity for charities and health organisations to raise awareness of medical conditions. They seek to promote education, understanding and support, as well as try to drive better prevention and...

Insuring fathers – everything you need to know

With Fathers Day this Sunday and no doubt many families taking the opportunity this year to gather and celebrate the day with reduced lockdown restrictions in place, perhaps the topic of protection insurance planning will arise. The coronavirus pandemic has certainly...

non-medical underwriting limits – everything you need to know

As the country gradually eases out of lockdown and the vaccination program continues to progress, Covid related pressure on health services should hopefully start to ease. Some strain on the NHS is however likely to continue, and in this context obtaining medical...

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

Free Cover

Which policies cover critical illness during underwriting?

For many advisers, the coronavirus pandemic has led to an increase in protection enquiries. This is great news, however social distancing and the strain the virus has placed on the NHS has meant that obtaining medical evidence for clients with disclosures has in some...

How do insurers help get Critical Illness in force quicker?

There are many reasons why a client might need cover in place quickly, however where medical underwriting is required, this may not always be possible. Likewise, where cover is being put in place to cover a mortgage it is important for the client to be insured from...

Funeral Cover

Funeral Cover – Which insurers give more?

The passing of a loved one is an emotional and stressful event. At a time where a family will understandably want to grieve, the last thing they want to think about is how they are going to cover the associated costs, such as the funeral. In this article, we look at...

Guaranteed insurability options

When can family income benefit be increased without underwriting?

As the COVID-19 pandemic has highlighted protecting a clients income is a vital part of any advice process. Whereas income protection will replace lost income due to a clients’ inability to work through ill health, Family income Benefit will replace a family’s lost...

Minimum/maximum limits

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

Who has the broadest age criteria for critical illness cover?

Advisers with a diverse client base need to be able to place protection business for clients across the age spectrum. With age being an important factor when selecting critical-illness cover, particularly as it has cost implications for the client, it helps to know...

Underwriting limits

How to get High Sum Assured Critical Illness plans on risk quickly

Putting a policy on risk quickly can often be the difference between a NTU and in force policy. So what can be done to minimise delays when medical evidence is needed?  Having a good understanding of what will trigger requests for such evidence can make a difference...

Waiver of premium

Waiver of premium – how insurers compare

When clients find themselves out of work due to ill health, redundancy or other factors, it’s likely they’ll be forced to review their monthly outgoings and make cutbacks to some of their expenditure. Of course in a perfect world they’ll have some form of income...

Income Protection

Added value benefits

Which insurers offer the best cover for overseas treatment?

In reading this article you will understand Which providers support clients who need to have medical treatment overseas Which of each provider’s plans within their proposition the service is available on How their services differ in terms of benefits and costs In our...

Which insurers can help with later life social care costs?

Introduction It seems like a lifetime ago that Boris Johnson pledged to fix the social care crisis ‘once and for all’ in his first speech as Prime Minister. That was in July 2019, before Covid-19 had become part of our daily vocabulary and had placed even more...

Second medical opinion services – how insurers compare

We are all individuals so even if we are doing the same job as someone else, we all have our own spin on the way we do things, our own opinions and experience. This is true of advisers and other professionals that clients may come into contact with, such as doctors....

Protection insurance support benefits – 5 things you should read

With the announcement this week from Legal & General of their new Umbrella Benefits – Fracture Cover and Private Diagnostics – the spotlight is once again on the support benefits included on protection policies. Private Diagnostics is a unique new benefit, that in...

Health checks support benefit– how providers compare

Regular check-ups are common in various aspects of health and safety in our lives, from annual car MOTs and boiler checks to dental checks and pet health checks. There doesn’t necessarily need to be anything wrong to prompt a check-up – in the case of car MOTs it’s a...

Guardian to provide free virtual gp service to advisers

Support benefits such as GP services, second medical opinions or counselling services are an increasingly integral part of protection plans. Whilst genuinely helping clients to manage their health and access medical support when it is needed, they’re also an important...

Helping clients keep fit – how insurers compare

One of the consequences of the Covid pandemic and lockdown response is that many of us spent more time at home, engaging in far less physical exercise. The changes to working and lifetyle habits that the last 18 months have brought about also mean that many of us are...

Value Added Services – Everything you need to know

In reading this article you will understand: Granular detail about a range of popular Added Value Services that providers offer and how providers compare What products each service is offer on How such services are provided Restrictions that apply Which providers our...

Can added value benefits keep the north pole running?

Over the last couple of years “added value benefits” have become a core component of most protection plans. It seems that every insurer now offers wider benefits that can help consumers stay healthy both in mind and body as well as benefits that can improve recovery...

What to expect from Aviva’s DigiCare+ for individual policyholders

On the 30th September, Aviva launched their new and innovative DigiCare+ benefits package to members of their group income protection and group critical illness schemes. Next week, the much anticipated launch of DigiCare+ for individual protection customers goes live...

FRACTURE COVER – WHO OFFERS WHAT?

A simple accident, and a broken bone, can easily lead to unforeseen financial stress particularly for those who have physically demanding occupations. Fractures can make it difficult or even impossible for clients to work for weeks or even months whilst they...

Nutritional support – who offers what?

We’re all familiar these days with the benefits of good nutrition as part of a healthy lifestyle. Putting the right and best ‘fuel in the tank’ is the start point to a healthier lifestyle and the services offered by a nutritionist can help us all understand things...

Improving lives through health checks

The old saying that ‘prevention is better than cure’ may be a cliché but like many well-worn phrases, it contains more than a grain of truth. Ask anyone who is living with a health condition that has impaired their quality of life and, given the choice, they would...

Which insurers help clients obtain better medical care abroad?

The NHS is generally seen as one of the best healthcare systems in the world. Whilst the range of treatments available in the UK are vast, how would your clients cope if more effective or even lifesaving treatment was only available elsewhere in the world? In this...

Are all second medical opinion services the same?

As focus shifts from price led protection to quality led protection; demand for additional benefits from insurers will only continue to grow. Second medical opinion services are one such added benefit. It provides clients with the ability to confirm or dismiss doubts...

Benefit payment period

short-term income protection – how providers compare

Cost is only one factor to consider when looking at income protection for clients, but it is an important one. Policies have to be affordable for the individual, especially in the current environment where Covid-19 has had an impact on people’s finances. There are a...

Claims

LV=’s 35 year Income Protection claim… that is still being paid

When speaking to clients about protecting their income there are many objections that might be thrown at you. “I’m too young”, “I’m healthy”, “if I’m ill I won’t be off for a long time” might be some of the more common, especially in younger clients. Whilst...

How income protection providers help with a hospital stay

With human nature being what it is, we tend to think we will not be among those who are admitted to hospital due to an accident or illness each year. Advisers selling protection will come across many clients who think they are invincible. However, there will be some...

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

Additional Services Claim stories

Protection plans offer so much more than just a financial pay out. Across the industry added value benefits such as second medical opinion services, counselling, virtual GP services etc. have rightly become a core part of plans with use of such services increasing...

Claims Statistics and stories-Everything you need to know

In reading this and the linked articles you will understand: The stories behind the claims statistics How insurers compare in what support they offer to claimants How you can use claims information in conversation with clients Claiming on a protection insurance policy...

Support during claims – how providers compare

In reading this article you will understand How providers support clients and advisers during the claims process What events trigger a claims progress update, how insurers communicate and processes to keep advisers up to date on directly notified claims How providers...

Supporting the claims process – Everything you need to know

As the pandemic reaches new heights, and we all hunker down for another full lockdown, it’s likely that we’ll see increasing claims in 2021. Whether these continue to be dominated by income protection and life, or an expected increase in critical illness claims will...

What to expect from claims in 2021

In the second edition of our ‘thoughts on 2021’ series, we consider claims. With the pandemic reaching new heights it is likely that the spike we saw in claims in 2020 will continue into 2021, but will these claims continue to be predominately for Income Protection...

who offers the best support during income protection claims?

Should your client need to claim on their income protection plan it means the worst has literally happened. With their ability to earn an income curtailed clients will be worried about their future and so need all the support they can get to make it through a tough...

Claims… Everything you need to know

Nobody wants to have to make a claim on a life insurance policy, however when a life changing illness or injury happens the reassurance of the financial security they bring can quite literally save a persons life. Our industry is quite rightly proud of the number of...

Deferred Periods

Income protection deferred periods – who offers what?

Advisers will often say they see clients from all walks of life with different jobs and budgets to spend on income protection plans. No two clients are alike. Income protection plans need to reflect those differences in enabling advisers to select from a range of...

Which insurers are still offering short deferred periods?

Selecting the right deferred period is one of the most important considerations when recommending an income protection plan. Insurers offer a range of different options to meet client needs, however the COVID-19 pandemic had led to some insurers making changes and...

income protection for nhs medics – how providers compare

People who work in the medical profession are always there when we need them, so it’s easy to lose sight of the fact that they are not immune to illness or injury themselves. Given how many people work in the NHS – around 1.3m people according to the jobs page on the...

Who provides more relevant Income Protection cover for teachers?

The Exeter announced yesterday an overhaul of their Income Protection products, with one of the new features being sick-pay matching for NHS medical professionals and teachers, something they hadn’t previously offered. Whilst there are now a number of providers...

which insurers apply Covid exclusions to income protection

Few areas of our lives remain untouched by Covid-19 and the protection market is no exception. People who have been furloughed, lost their jobs, seen their usual income fall or are worried about falling ill with Covid-19 may have a lot of questions to ask about...

LV= reintroduce 1 day & 1 Week deferred periods

It is fair to say that COVID-19 decimated the short deferred period market, with all but one insurer pulling their one day and one week options in pretty quick order. Given the landscape it was quite understandable, however it left a massive gap for those that may...

income protection for the non-working partner – who does what?

The need for income protection cover has become even more apparent during the Covid crisis, when the furlough scheme really brought to the fore the importance of the ability to maintain and income. Usually when advisers talk of protecting income they naturally...

The LOWDOWN ON LINKED CLAIMS

There are many reasons why people do the jobs they do. Doing something they enjoy and are good at, helping others and having a purpose in life are all very valid reasons for working. However, for most people, the main reason for working is to earn money to live on and...

Making income protection add up for teachers

After four months of home schooling during the Coronavirus lockdown, the pressure on teachers is mounting. Tasked with getting children safely back into school to catch up – thereby getting parents back into work to help the ailing British economy – there is a lot of...

Everything you need to know

Free cover during underwriting – 4 things you should read

Whilst in an ideal world protection insurance policies could be applied for and placed on risk immediately, unfortunately there are many scenarios where that isn’t possible. This could be down to medical disclosures made by the client, that require further evidence,...

Insuring business owners – 5 things you should read

The UK has a large and diverse business landscape, with everything from tech start-ups to traditional retailers. The overwhelming majority of those are small businesses, that is companies employing less than 50 employees. The protection insurance needs of these...

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

Protection insurance support benefits – 5 things you should read

With the announcement this week from Legal & General of their new Umbrella Benefits – Fracture Cover and Private Diagnostics – the spotlight is once again on the support benefits included on protection policies. Private Diagnostics is a unique new benefit, that in...

Health awareness days in q2 2021- 6 things you should read

National & international health awareness days are an opportunity for charities and health organisations to raise awareness of medical conditions. They seek to promote education, understanding and support, as well as try to drive better prevention and...

Insuring fathers – everything you need to know

With Fathers Day this Sunday and no doubt many families taking the opportunity this year to gather and celebrate the day with reduced lockdown restrictions in place, perhaps the topic of protection insurance planning will arise. The coronavirus pandemic has certainly...

non-medical underwriting limits – everything you need to know

As the country gradually eases out of lockdown and the vaccination program continues to progress, Covid related pressure on health services should hopefully start to ease. Some strain on the NHS is however likely to continue, and in this context obtaining medical...

Funeral Cover

Which income protection plans pay a lump sum on death?

In reading this article you will understand: Which providers offer a lump sum death benefit on their income protection plans How each provider calculates the funeral benefits Through examples, how much each provider would pay at different benefit levels Income...

Funeral Cover – Which insurers give more?

The passing of a loved one is an emotional and stressful event. At a time where a family will understandably want to grieve, the last thing they want to think about is how they are going to cover the associated costs, such as the funeral. In this article, we look at...

Guaranteed insurability options

Royal London’s Critical Illness improvements – The Full Details

With July continuing to be the month of product launches and updates, Royal London are the latest insurer to unveil a number of product changes. Primarily the changes impact their critical illness cover, with amongst other things, increases made to the payouts for...

Aviva add renter specific options to Income Protection

Generation rent is a term that is used regularly to describe the increasing number of renters in society today. Whilst the term generally refers to the volume of young adults who rent due to high house prices, there remains a significant proportion of older adults...

Who makes it easier to increase Income protection?

If there is one thing you can be sure about, it is that you cannot be sure what your clients’ circumstances will be in the future. In terms of protecting your clients income, regular changes to earned income and expenditure can mean that an income protection plan put...

Minimum/maximum limits

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

What are the age limits for income protection insurance?

Income protection claims statistics released by insurers earlier this year suggest the average age for claimants is around the mid-thirties to mid-forties mark, depending on which insurer you look at. However, these are only averages, so claims will have been made by...

income protection for the non-working partner – who does what?

The need for income protection cover has become even more apparent during the Covid crisis, when the furlough scheme really brought to the fore the importance of the ability to maintain and income. Usually when advisers talk of protecting income they naturally...

How much will Income Protection plans pay if you become unemployed?

With the rise of the gig economy and flexible working the status quo of staying in the same 9 to 5 job for most or all of one’s career is becoming a thing of the past. A side effect of this is that there will be greater uncertainty for consumers over the benefits...

Occupations

income protection for nhs medics – how providers compare

People who work in the medical profession are always there when we need them, so it’s easy to lose sight of the fact that they are not immune to illness or injury themselves. Given how many people work in the NHS – around 1.3m people according to the jobs page on the...

Who provides more relevant Income Protection cover for teachers?

The Exeter announced yesterday an overhaul of their Income Protection products, with one of the new features being sick-pay matching for NHS medical professionals and teachers, something they hadn’t previously offered. Whilst there are now a number of providers...

income protection for the non-working partner – who does what?

The need for income protection cover has become even more apparent during the Covid crisis, when the furlough scheme really brought to the fore the importance of the ability to maintain and income. Usually when advisers talk of protecting income they naturally...

Career support services – who does what?

Unfortunately, some clients who make a claim on their income protection policy will be unable to return to the same job they did before they had an accident or became ill. For example, they may have claimed on their policy for stress, so a less stressful or...

Making income protection add up for teachers

After four months of home schooling during the Coronavirus lockdown, the pressure on teachers is mounting. Tasked with getting children safely back into school to catch up – thereby getting parents back into work to help the ailing British economy – there is a lot of...

Which income protection plans offer support for carers?

A policy briefing by Carers UK in August 2019 found that there are approximately 6.5 million people in the UK providing unpaid care. Whilst a large proportion of these people were providing care for elderly relatives, it also shows that a significant proportion are...

How much will Income Protection plans pay if you become unemployed?

With the rise of the gig economy and flexible working the status quo of staying in the same 9 to 5 job for most or all of one’s career is becoming a thing of the past. A side effect of this is that there will be greater uncertainty for consumers over the benefits...

Return to work

Rehab support on income protection plans – how providers compare

The financial support that income protection provides will be a lifeline for many people who become unable to work through illness or injury. However, no policy will replace all of a client’s income in this situation, as people cannot be financially better off by...

Helping a client return to work – Everything you need to know

Who helps clients return to work? – Everything you need to know In reading this and the linked articles you will understand: The support providers offer clients claiming on income protection to help their return to work The wide range of services available and how...

Supporting clients returning to work – how insurers compare

In reading this article you will understand: Which providers engage with the client’s employer to support both parties with a return to work plan What client circumstances trigger rehabilitation support from providers and how these differ Which providers employ third...

Career support services – who does what?

Unfortunately, some clients who make a claim on their income protection policy will be unable to return to the same job they did before they had an accident or became ill. For example, they may have claimed on their policy for stress, so a less stressful or...

The LOWDOWN ON LINKED CLAIMS

There are many reasons why people do the jobs they do. Doing something they enjoy and are good at, helping others and having a purpose in life are all very valid reasons for working. However, for most people, the main reason for working is to earn money to live on and...

Providing Emotional Support – How Do Counselling Services Differ?

The impact of losing a loved one, becoming seriously ill or injured affects far more than just a consumer’s financial life. Additionally in the current environment there are a lot of people who are suffering stress related to the impact of COVID-19 on their family and...

Short Term Benefit

short-term income protection – how providers compare

Cost is only one factor to consider when looking at income protection for clients, but it is an important one. Policies have to be affordable for the individual, especially in the current environment where Covid-19 has had an impact on people’s finances. There are a...

State Benefits

How to compare income protection to state benefits

As people that work within the protection industry we are all well aware of the financial impact could be if a client fell ill and was unable to work. As an industry we are also aware that for most clients state benefits will not be sufficient to cover their essential...

How will Universal Credit impact Income Protection policies?

The introduction of Universal Credit has led to much confusion about how protection policies impact a consumer’s ability to receive state benefits. After excellent work from the Income Protection Taskforce and Building Resilient Households Group the DWP has provided...

sum assured limits

Which insurers offer the highest Income Protection benefit?

When recommending an income protection plan, there are many factors that need to be understood in order to select the right level of benefit. The clients’ expenditure is clearly critically important as this ultimately is what is being protected however, in many cases...

Aviva increases maximum Income Protection Benefit

When recommending an income protection plan, there are many factors that need to be understood in order to select the right level of benefit. The client’s expenditure is clearly critically important as this ultimately is what is being protected however, in many cases...

How much will Income Protection plans pay if you become unemployed?

With the rise of the gig economy and flexible working the status quo of staying in the same 9 to 5 job for most or all of one’s career is becoming a thing of the past. A side effect of this is that there will be greater uncertainty for consumers over the benefits...

Getting the maximum amount of income protection for a client

A client’s level of income inevitably changes throughout their working life. The source of that income may also change which can pose challenges for their adviser when looking for a suitable Income Protection plan. Naturally, advisers will seek to ensure clients have...

Terminal Illness

Underwriting limits

LV= increase non-medical limits for FPP Income Protection

With the country returning to enforced lockdown, many hospitals at capacity and an ambitious vaccination program being rolled out, the NHS will inevitably be stretched for some time. Understandably every resource should be directed at combating the pandemic, however...

Business Protection

Added value benefits

Which insurers offer legal support to business protection clients?

The proceeds from business protection policies provide financial support to get the business ready to face the future again. The funds may be used for anything from hiring replacement key people, paying off debts or buying shares from a deceased owner’s estate. Whilst...

Second medical opinion services – how insurers compare

We are all individuals so even if we are doing the same job as someone else, we all have our own spin on the way we do things, our own opinions and experience. This is true of advisers and other professionals that clients may come into contact with, such as doctors....

Health checks support benefit– how providers compare

Regular check-ups are common in various aspects of health and safety in our lives, from annual car MOTs and boiler checks to dental checks and pet health checks. There doesn’t necessarily need to be anything wrong to prompt a check-up – in the case of car MOTs it’s a...

Helping clients keep fit – how insurers compare

One of the consequences of the Covid pandemic and lockdown response is that many of us spent more time at home, engaging in far less physical exercise. The changes to working and lifetyle habits that the last 18 months have brought about also mean that many of us are...

Added Value benefits for businesses – Everything you need to know

In reading this and the linked articles you will understand: What added value benefits are available How insurers compare in what they offer How you can signpost these services to your clients Added value benefits offer a range of additional services, designed to...

Value Added Services – Everything you need to know

In reading this article you will understand: Granular detail about a range of popular Added Value Services that providers offer and how providers compare What products each service is offer on How such services are provided Restrictions that apply Which providers our...

Can added value benefits keep the north pole running?

Over the last couple of years “added value benefits” have become a core component of most protection plans. It seems that every insurer now offers wider benefits that can help consumers stay healthy both in mind and body as well as benefits that can improve recovery...

Small Business Saturday – Everything you need to know

Next Saturday, 5th December, is Small Business Saturday, a grassroots campaign which highlights small business success and encourages consumers to support small businesses in their communities. Now in its eighth year in the UK, the campaign has grown significantly...

FRACTURE COVER – WHO OFFERS WHAT?

A simple accident, and a broken bone, can easily lead to unforeseen financial stress particularly for those who have physically demanding occupations. Fractures can make it difficult or even impossible for clients to work for weeks or even months whilst they...

Nutritional support – who offers what?

We’re all familiar these days with the benefits of good nutrition as part of a healthy lifestyle. Putting the right and best ‘fuel in the tank’ is the start point to a healthier lifestyle and the services offered by a nutritionist can help us all understand things...

Improving lives through health checks

The old saying that ‘prevention is better than cure’ may be a cliché but like many well-worn phrases, it contains more than a grain of truth. Ask anyone who is living with a health condition that has impaired their quality of life and, given the choice, they would...

Which insurers help clients obtain better medical care abroad?

The NHS is generally seen as one of the best healthcare systems in the world. Whilst the range of treatments available in the UK are vast, how would your clients cope if more effective or even lifesaving treatment was only available elsewhere in the world? In this...

Are all second medical opinion services the same?

As focus shifts from price led protection to quality led protection; demand for additional benefits from insurers will only continue to grow. Second medical opinion services are one such added benefit. It provides clients with the ability to confirm or dismiss doubts...

Providing Emotional Support – How Do Counselling Services Differ?

The impact of losing a loved one, becoming seriously ill or injured affects far more than just a consumer’s financial life. Additionally in the current environment there are a lot of people who are suffering stress related to the impact of COVID-19 on their family and...

Claims

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

Additional Services Claim stories

Protection plans offer so much more than just a financial pay out. Across the industry added value benefits such as second medical opinion services, counselling, virtual GP services etc. have rightly become a core part of plans with use of such services increasing...

Supporting the claims process – Everything you need to know

As the pandemic reaches new heights, and we all hunker down for another full lockdown, it’s likely that we’ll see increasing claims in 2021. Whether these continue to be dominated by income protection and life, or an expected increase in critical illness claims will...

What to expect from claims in 2021

In the second edition of our ‘thoughts on 2021’ series, we consider claims. With the pandemic reaching new heights it is likely that the spike we saw in claims in 2020 will continue into 2021, but will these claims continue to be predominately for Income Protection...

Claims… Everything you need to know

Nobody wants to have to make a claim on a life insurance policy, however when a life changing illness or injury happens the reassurance of the financial security they bring can quite literally save a persons life. Our industry is quite rightly proud of the number of...

Going the extra mile – Aviva’s new claims initiatives

At Protection Guru, we are always interested to hear how insurers are going above and beyond what might be reasonably expected of them. In terms of claims, we expect insurers to pay all valid claims, however it is often the little touches that a client may not expect...

Which insurers offer the best support during claims?

Protection policy holders will hope that they or their family never have to make a claim on their protection plan(s). In the current environment however it is likely that insurers will experience a dramatic increase in claims across all benefit types and at such times...

Everything you need to know

Free cover during underwriting – 4 things you should read

Whilst in an ideal world protection insurance policies could be applied for and placed on risk immediately, unfortunately there are many scenarios where that isn’t possible. This could be down to medical disclosures made by the client, that require further evidence,...

Insuring business owners – 5 things you should read

The UK has a large and diverse business landscape, with everything from tech start-ups to traditional retailers. The overwhelming majority of those are small businesses, that is companies employing less than 50 employees. The protection insurance needs of these...

Claims processes – 6 things you should read

Claiming on a protection insurance policy is something any of us hope a client never has to do, but is the ultimate reason that advisers recommend the cover in the first place. When a claim does arise it is the true test of the quality of the advice, product...

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

Added Value benefits for businesses – Everything you need to know

In reading this and the linked articles you will understand: What added value benefits are available How insurers compare in what they offer How you can signpost these services to your clients Added value benefits offer a range of additional services, designed to...

Value Added Services – Everything you need to know

In reading this article you will understand: Granular detail about a range of popular Added Value Services that providers offer and how providers compare What products each service is offer on How such services are provided Restrictions that apply Which providers our...

Supporting the claims process – Everything you need to know

As the pandemic reaches new heights, and we all hunker down for another full lockdown, it’s likely that we’ll see increasing claims in 2021. Whether these continue to be dominated by income protection and life, or an expected increase in critical illness claims will...

Small Business Saturday – Everything you need to know

Next Saturday, 5th December, is Small Business Saturday, a grassroots campaign which highlights small business success and encourages consumers to support small businesses in their communities. Now in its eighth year in the UK, the campaign has grown significantly...

Free Cover

Guaranteed insurability options

Which insurers make it easier to increase business protection?

Business protection can provide a financial lifeline to businesses by paying out a sum of money in the unfortunate event of the loss of a key person or partner/shareholder. Setting up a business protection policy to provide financial security to a company can be...

Minimum/maximum limits

Supporting advisers selling business protection – who offers what?

Selling to businesses often raises the stakes for advisers. Yes the problems, premiums and income are often bigger but it’s probably fair to say that businesses will have a high expectation of quality advice and an easy process. So it’s important for advisers to know...

Age limits on protection insurance – 5 things you should read

Finding protection for younger clients is not likely to be a problem, but if the client is older, the age limits that insurers put on their policies may restrict the advisers’ choice. If Children’s cover is included in a critical illness plan, insurers will set a...

Who has the broadest age criteria for relevant life cover?

Holding on to good employees can be challenging for small businesses but it is important from a cost perspective. If a client’s business resembles the revolving door of the local hotel, this will translate into an endless cycle of costs, as they will need to spend...

Who offers business protection to older employees?

For business owners, time is a precious resource. Small businesses in particular have huge demands on their time. Owners are often doing the work that brings the money in, running the business side of things and trying to find the time for friends and loved ones that...

Relevant Life sum assured limits – how insurers compare

In reading this article you will understand The maximum sums assured providers allow on relevant life plans The income sources that can be taken into account How providers approaches differ across the age ranges The sum assured is the heart of any life insurance...

Business Protection – Who offers the best support?

Business Protection is recognised as one of the more complex protection recommendations an adviser will make. Understanding not only the business’s need for protection, but also the monetary risk to the business of losing a key person or shareholder/partner for any...

Relevant Life

Who has the broadest age criteria for relevant life cover?

Holding on to good employees can be challenging for small businesses but it is important from a cost perspective. If a client’s business resembles the revolving door of the local hotel, this will translate into an endless cycle of costs, as they will need to spend...

How can employees continue their relevant life policy in a new job?

Many advisers have found that Covid-19 has prompted clients to think about their own mortality and the need to get some life cover. Where clients are business owners, this can translate into a desire to provide life cover for their employees. Group life cover may be...

Underwriting limits

WHEN IS FINANCIAL EVIDENCE REQUIRED ON BUSINESS PROTECTION CASES?

Many of us will have been saddened to hear that a colleague, business contact or a client has passed away. We may reflect on the last conversation we had with them and express condolences to their family, showing how that person touched our lives. When the person who...

Product Updates

AEGON

AEGON announce first critical illness refresh in 4 years

It has been some time since AEGON last made any significant changes to their critical illness proposition, nearly four years in fact. In the intervening time, the critical illness market has changed considerably leaving the AEGON proposition feeling tired and out of...

AIG

AIG make welcome move towards impact based cover

In an ideal world, a critical illness plan would provide a payout whenever the client suffers from an injury or illness that has a significant impact on their life. The name of the condition in this case would be inconsequential with a successful claim being based on...

Aviva

Aviva update Global Treatment and underwriting approach

It is not often at Protection Guru, that when an insurer removes a service from a feature we are positive. However, when that service adds very little and causes a significant delay in a client receiving the benefits, things are slightly different. Today, Aviva have...

Aviva remove underwriting restrictions as pandemic eases

Aviva have announced that they will be easing their underwriting stance in two areas from today due to "progress now being made with the vaccination programme and declining COVID-19 infections in the UK". The changes will mainly affect those with chonic medical...

Aviva to provide extra support WITH MACMILLAN for cancer sufferers

When asked at the turn of the year, what the industry should expect from claims in 2021, Aviva were very quick to state that delays in screenings would result in higher levels of more advanced cancer claims. In recognition of this they have extended their partnership...

What to expect from Aviva’s DigiCare+ for individual policyholders

On the 30th September, Aviva launched their new and innovative DigiCare+ benefits package to members of their group income protection and group critical illness schemes. Next week, the much anticipated launch of DigiCare+ for individual protection customers goes live...

Aviva make moves to simplify critical illness wordings

The Aviva critical illness proposition has been a favourite of many advisers for some time. It provides clients with a wide range of options to suit a customers needs with additional options such as global treatment and extra care cover to further extend cover. With...

Aviva add renter specific options to Income Protection

Generation rent is a term that is used regularly to describe the increasing number of renters in society today. Whilst the term generally refers to the volume of young adults who rent due to high house prices, there remains a significant proportion of older adults...

Going the extra mile – Aviva’s new claims initiatives

At Protection Guru, we are always interested to hear how insurers are going above and beyond what might be reasonably expected of them. In terms of claims, we expect insurers to pay all valid claims, however it is often the little touches that a client may not expect...

Aviva increases maximum Income Protection Benefit

When recommending an income protection plan, there are many factors that need to be understood in order to select the right level of benefit. The client’s expenditure is clearly critically important as this ultimately is what is being protected however, in many cases...

Aviva makes changes to their upgraded proposition

Over the last six months, Aviva have maintained their position of one of the market leaders in the critical illness market. Their coverage for adults remains strong, however the increasing competitiveness in children’s cover has seen several insurers come to market...

Canada Life

Canada Life make big changes to their critical illness proposition

In 2018 there were very few insurers that did not make changes to their critical illness proposition. So far 2019 has been relatively slow in comparison, however today sees Canada Life making their long-awaited move. With 37 new definitions, 27 condition wordings...

Guardian

How Guardian achieved gold across the board

Last week Protection Guru launched our 2021 product ratings. These ratings, which are based on the product features most selected by adviser users of our various benchmarking tools, are designed to highlight product excellence and comprehensiveness. In each of the...

Getting into the detail of Guardian update

Changes to critical illness wordings have come thick and fast over the last 24 months. A slight tweak to a wording here and a new condition added there no doubt leads to better coverage in most cases, however this is only offered to new cases. Today, Guardian have put...

Brief but huge advice opportunity following Guardian announcement

Since their launch in May last year, the industry has been eagerly awaiting the first cover upgrade by Guardian and particularly how they will apply their “Cover Upgrade Promise”. Todays announcement that such an upgrade is in the pipeline and that existing customers...

Holloway Friendly

Holloway Friendly extend payment holiday option

Holloway Friendly have announced today that they are extending their payment holiday facility until September 2021. The facility, initially introduced on 16th April 2021, had been due to expire in April however this extension will be welcome to many clients that are...

Holloway friendly remove covid exclusions on most deferred periods

One of the great achievements from the industry over the past year was the fact that the pandemic led to relatively little change in protection products. Income protection was the product that perhaps endured the most scrutiny as all insurers either removed or applied...

HSBC

Legal & General

Legal & general unveil new key person income protection

Legal & General have unveiled today a new Key Person Income Protection plan, which expands their existing range of business protection solutions and sits alongside just two other insurers – Aegon and Royal London – in offering this benefit. In this insight we look...

Legal & General remove majority of covid underwriting restrictions

Legal & General have announced today that they are removing the majority of their temporary underwriting restrictions, imposed as a result of Covid-19, the latest insurer to announce such a move. The most significant change for most advisers will be the removal of...

Legal & GEneral add new plans to income protection proposition

Any regular reader of Protection Guru will know that we love a comprehensive protection plan. We also recognise that a comprehensive and feature packed plan, will usually be more costly and not every client will be able to afford the higher premiums. Having options to...

COVID & NOVAD – Legal & General embrace new approach to trusts

During the period of lockdown, advisers have had to find new ways of interacting with clients. The use of digital services have been a real enabler to carrying out tasks that were taken for granted when face-to-face meetings were possible. When it comes to completing...

Legal & General Upgrades Critical Illness Proposition

It is fair to say that the raft of critical illness upgrades and changes made throughout 2018 left Legal & General somewhat behind in the comprehensive end of the market as a number of insurers broadened their cover beyond what was available through the CIx...

LV=

How LV= achieved gold across the board

In the third of our series looking at the insurers who performed exceptionally in our 2021 ratings, this week we focus on LV=. With a total of 10 overall gold medals across the nine benefit types in which they offer products, the LV= product range clearly stood out....

LV= increase non-medical limits for FPP Income Protection

With the country returning to enforced lockdown, many hospitals at capacity and an ambitious vaccination program being rolled out, the NHS will inevitably be stretched for some time. Understandably every resource should be directed at combating the pandemic, however...

LV= reintroduce 1 day & 1 Week deferred periods

It is fair to say that COVID-19 decimated the short deferred period market, with all but one insurer pulling their one day and one week options in pretty quick order. Given the landscape it was quite understandable, however it left a massive gap for those that may...

LV=’s new and improved family income benefit offering

At Protection Guru we love Family Income Benefit plans. As a decreasing plan it is often a more cost effective way of protecting a clients family in the event of their death or terminal illness and provides an ongoing income to help them meet their day to day...

LV= Launch Enhanced Children’s Cover

During the last few months the critical illness market has been relatively quiet with regard to enhancements as insurers have rightly been tackling the challenges that the COVID-19 pandemic has brought. In the first upgrade announcement since the lockdown measures...

LV= introduce big Critical Illness changes

Throughout 2018 and 2019 there were a spate of changes in the critical illness market, with most insurers making a raft of alterations and additions largely to the benefit of consumers. Throughout this period, it was noticeable that a small number of insurers did not...

Unique new features added to LV=’s Income Protection plan

With the current pace of product development in the protection market, maintaining a position of market leader requires fresh thinking. Product updates have to focus on providing features that are valuable to clients and not just ticks in the box. Today, LV= have...

Royal London

Royal London’s Critical Illness improvements – The Full Details

With July continuing to be the month of product launches and updates, Royal London are the latest insurer to unveil a number of product changes. Primarily the changes impact their critical illness cover, with amongst other things, increases made to the payouts for...

Royal London Remove underwriting restrictions as pandemic eases

Royal London have announced that they will be removing the bulk of their underwriting restrictions today, imposed last year in response to Covid-19, “due to the improving picture in the UK and the progress of the vaccination programme”. The changes apply across their...

How Royal London Excelled in our Ratings

In the second of our series of articles highlighting the insurers that excelled in our 2021 ratings, today we take a look at why Royal London achieved nine gold overall gold medals across the ten benefit types we benchmarked. As regular readers will be aware, our...

Can Royal London help advisers sell the “value of Menu”?

When assessing the protection needs of a client it is unlikely that just one plan will meet all of their needs. For all but the smallest minority of clients, protecting their income in the event of ill health will be the most imminent need, however if you look at...

Royal London launch an alternative to trusts

Putting a life policy in trust has many benefits. For a start the proceeds of such a policy will bypass the deceased’s estate and as such beneficiaries will receive the money quicker and without any inheritance tax implications. It also gives the policyholder greater...

Royal London Enhance Critical Illness Proposition

In the latest of a string of insurer enhancements, Royal London have launched upgrades to their critical illness policy today. The changes promise improvements in cover for surgical procedures, the removal of exclusions, improved definitions, simplification and longer...

Scottish Widows

How does Scottish Widows’ clinic in a pocket compare?

Over the last year by far the most popular “added value benefit” in terms of views of articles and selections within our various benchmarking tools has been virtual GP services. Whilst clearly driven by difficulties in being able to visit a GP face to face throughout...

SIMPLE, CLEAR & CONCISE – HAVE SCOTTISH WIDOWS SET THE BAR?

Providing clear and concise critical illness definitions whilst giving broad coverage is something that the industry as a whole has not been particularly good at. But before we beat insurers up too much, we must understand that it is also not easy. Make definitions...

“Plan & Protect” – A fresh approach to critical illness?

Simplification in protection products is topic that has had a lot of debate in recent times and to be fair it is something the industry has tried numerous times. The results however, often lead to reduced levels of cover or increased cost. So, is it true that you...

The Exeter

The Exeter deliver excellent Income Protection toolkit

It’s become fashionable of late for income protection providers to create tool kits for advisers, to help them demonstrate the need for cover to clients. I’m not normally a fan of tools built by insurers or platforms, but in this case, this is money well spent.  Many...

Vitality

Vitality simplification – Getting into the detail

This morning Vitality announced major changes to their product range. There is no doubt that the Vitality product range is complicated and takes time to understand, but as they say in the old lager advert their products "refreshes the parts others don’t reach." At...

Getting into the detail of Vitality’s innovative Benefit Reduction

Since the coronavirus outbreak, the industry has been increasingly concerned that clients suffering from financial difficulty may cancel their valuable life policies at a time when they may need them most. Insurers are constantly being asked whether they will provide...

Vitality announce big changes

When launching enhancements to products, Vitality are certainly not backward in coming forward. Their launch conferences are more akin to the launch of a new iPhone than insurance products but in my view that is certainly not a bad thing. At their conference...

Zurich

Zurich announces easing of covid-19 underwriting restrictions

Zurich have announced today a relaxation of their underwriting restrictions, first introduced in March 2020 in response to the Covid-19 pandemic. The move should mean improved access to higher sums assured for older clients and better underwriting terms for those who...

How good is Zurich’s Pre-Application Tool?

In reading this article you will understand: What Zurich’s pre-application tool does. How to use the tool. What results it can provide and how to get the information you need if it cannot. Where a client has a pre-existing medical condition or other disclosure on an...

Are Zurich leading the way on financially vulnerable customers?

 There is much speculation around the current lock down being partially lifted from next week however, for many this is unlikely to ease the financial hardship they are suffering in the short term. Those that have lost their jobs may find it hard to find new...

A massive overhaul of Zurich’s protection proposition

Over the last year it seems that nearly every insurer has made substantial product updates. Today it is the turn of Zurich and unlike other insurers that have focused on one product – typically Critical Illness – they have produced a re-vamped proposition across all...

×

Protection Guru Awards

Claims Fact & Figures

Visit our learning & development Hub

2021 Product Ratings

Archives

We use cookies to track usage of our website using Google Analytics. Click here to opt-out.
Share This