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Life insurance claim stories

Life insurance claim stories

As part of our ongoing efforts to collate and share real-life claim stories from across the industry, this page brings together some of the life insurance claim case studies from insurers and advisers. Given the difficult nature of a life insurance claim, case studies can be hard to come by, so we would encourage as many insurers and advisers to share stories with us as and when they get them. 

Terminal Illness

Pete’s Story

In 2018, aged just 35 Pete was diagnosed with terminal lung cancer and claimed on the terminal illness benefit of his Legal & General life insurance policy (that he’d had in place for 4 years). As Pete says in the video:

“You think you’ll never need it until you get old. Nothing will ever happen to me…”

Further Reading

To find out more about life insurance, follow the links below to some of our most recent articles.

Understanding PrEP and Its Broader Implications in Life Insurance

In reading this article you will: Understand the Role of PrEP in HIV Prevention Explore Emerging PrEP Options Understand the Impact of PrEP Use on Life Insurance Applications World Aids Day was 1st December 2024. In this article we look at the developments to...

Why protection advisers are encouraging couples to be financially independent

Why protection advisers are encouraging couples to be financially independent In reading this article you will: Understand the risks of joint life policies for couples Learn to communicate the benefits of separate life insurance policies Identify alternatives to joint...

How can protection specialists build trust with referral partners?

In reading this article you will: Understand the importance of addressing protection needs as a core responsibility under Consumer Duty Recognise the considerations and challenges of referring clients to protection specialists, both internally and externally Identify...

Price is not the issue: Helping clients see the true value of protection

In reading this article you will: Understand the value-centric approach Develop techniques to address client needs before budget Utilise strategic communication skills Identify and highlight immediate policy benefits In protection, the focus is often misplaced on cost...

Securing Your Legacy: Beneficiary Nomination and Trusts in Life Insurance

In reading this article you will: Understand the role of protection in financial planning Differentiate between beneficiary nomination and trusts Identify the requirements and restrictions for beneficiary nomination Recognize the importance of regular beneficiary...

How do insurers underwrite a history of breast cancer

CPD: In reading this article you will understand: What breast cancer is When underwriting breast cancer disclosures, what information insurers require from the client What the underwriting outcomes might be for a client with a breast cancer disclosure Breast Cancer...

The above stories are prime examples of scenarios that happen within the protection industry on a daily basis. Providers want to pay claims, indeed no insurer will decline a valid claim and they want to support their customers. There is now an abundance of claims statistics made available by providers. These, combined with claims stories from real life claimants, can paint a powerful picture. If the industry as a whole is able to produce more stories like these we can go a long way to changing the views of consumers and give more confidence in the products that can literally be a lifeline in the direst of circumstances.

If insurers/advisers/service providers have any other added value benefit claim videos they would like us to share via this page please get in contact here.

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