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Claims Hub

Claims Data and Statistics

The headline claims paid percentages are great for highlighting to clients that the industry does pay the overwhelming majority of claims. These, however only tell part of the story. At Protection Guru we look to provide the detail behind the headline statistics so that advisers can better understand who is claiming on policies and for what in order to aid client conversations.

Claim Processes

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the process then the beneficiary of the policy can be left with a bad impression. See how different insurers approach the process of claiming on a plan in six different areas below:

Claims Handlers

Claims Notification

Claims Tracking

Claims Documentation

Call Centre Opening times

Ongoing Support

Claim Stories

there are few things more powerful for protection advisers than the real life stories of clients who have claimed on their protection policies. We bring together a collection of income protection and critical illness claim stories below:

Income Protection Claim Stories

Critical Illness Claim Stories

Additional Services Claim Stories

Claim Insights

Insurer Claims Processes – Everything you need to know

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the...

How Holloway Friendly helped a client achieve the best possible outcome

One of the benefits of working as closely with insurers as we do is that, during claims stats season, we are often provided with far more information than insurers generally expose through their claims literature. More often than not when we delve into this detail we...

Additional Services Claim stories

Protection plans offer so much more than just a financial pay out. Across the industry added value benefits such as second medical opinion services, counselling, virtual GP services etc. have rightly become a core part of plans with use of such services increasing...

Claims Statistics and stories-Everything you need to know

In reading this and the linked articles you will understand: The stories behind the claims statistics How insurers compare in what support they offer to claimants How you can use claims information in conversation with clients Claiming on a protection insurance policy...

Project Teddy – How aviva have been supporting the children of clients

Having to claim on a critical illness policy must be hard at any time. If the claim is due to a condition that your child is suffering then one can only imagine the anguish the parent is going through. If your child is in pain, just being able to see them smile, if...
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