Claims Data and Statistics
The headline claims paid percentages are great for highlighting to clients that the industry does pay the overwhelming majority of claims. These, however only tell part of the story. At Protection Guru we look to provide the detail behind the headline statistics so that advisers can better understand who is claiming on policies and for what in order to aid client conversations.
The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the process then the beneficiary of the policy can be left with a bad impression. See how different insurers approach the process of claiming on a plan in six different areas below:
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there are few things more powerful for protection advisers than the real life stories of clients who have claimed on their protection policies. We bring together a collection of income protection and critical illness claim stories below: