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Claims Hub

Using claims stats to overcome objections

We have pulled together some of the most impressive claim stats from across the industry in order to provide advisers with a simple one page resource that can help overcome many client objections. These infographics will be updated regularly as insurers provide us with new and ever more impressive information, that could support advisers and back up the message that protection insurance is essential. 

Claims Data and Statistics

The headline claims paid percentages are great for highlighting to clients that the industry does pay the overwhelming majority of claims. These, however only tell part of the story. At Protection Guru we look to provide the detail behind the headline statistics so that advisers can better understand who is claiming on policies and for what in order to aid client conversations.

Claim Processes

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the process then the beneficiary of the policy can be left with a bad impression. See how different insurers approach the process of claiming on a plan in six different areas below:

Claims Handlers

Claims Notification

Claims Tracking

Claims Documentation

Call Centre Opening times

Ongoing Support

Claim Stories

there are few things more powerful for protection advisers than the real life stories of clients who have claimed on their protection policies. We bring together a collection of income protection and critical illness claim stories below:

Income Protection Claim Stories

Critical Illness Claim Stories

Life Insurance Claim Stories

Additional Services Claim Stories

Claim Insights

The stories behind critical illness claims

If you have a claim story you would like us to share regardless of whether you are an adviser or insurer, please contact us.Steve's story Steve and his wife took out critical illness cover in 1999 when they bought their first house together. 10 days before christmas,...

The stories behind Income Protection Claims

Income Protection provides far more than just financial support to those that are unable to work due to injury or ill health. Within this page we have brought together a selection of videos that explore the impact that having income protection has had on a number of...

Is stress covered within income protection plans?

CPD. In reading this article you will understand: What stress is and whether it's regarded as a medical condition How income protection policies might treat a claim where the cause of work absence is stress Other ways income protection policies may support clients who...

Using claim case studies to save protection policies – 5 things you should read

As individuals and households have faced an unprecedented squeeze on their income as a result of rising energy prices, tax increases and general price increases, many have been forced to make cutbacks and savings on their monthly expenditure. There is therefore a...

Recent claim case studies and stories – 4 things you should read

At Protection Guru we believe there is no more powerful a demonstration of the value and importance of protection insurance, than the real life claim case studies shared with us by insurers and advisers. In today’s ‘4 things you should read’ we bring you a round up of...

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