Support Services Claim stories
Protection plans offer so much more than just a financial pay out. Across the industry, support services and benefits such as second medical opinion services, counselling, virtual GP services etc. have rightly become a core part of plans with use of such services increasing massively over the last few years. Within this page we have brought together a selection of videos and stories that highlight how such services have helped clients and the impact they have made, on not only them but their families as well.
Red Arc Nurse Support
Lindsay’s children were nine and six when her mother passed away and Lindsay just wanted some advice on how to talk to her children about it and give them enough information without scaring them. Fortunately Lindsay had access to the RedArc nurses helpline through her Scottish Widows policy and in this video she explains how the service has and continues to support her even though she has not claimed on her plan.
Wendy’s Health MOT
Offered by a number of insurers, health MOTs can be an important preventative means of better understanding how fit and healthy we are and where necessary prompt lifestyle changes. Wendy’s story highlights the value of this benefit and the life changing impact it can have.
Second Medical Opinion
Vicky Churcher’s Story
AIG’s intermediary director, Vicky Churcher, had to have an emergency tripple heart bypass after a heart attack. After recovering, Vicky wanted to find out why she had the heart attack and contacted Best Doctors who gave her some surprising news.
After experiencing a number of different stomach related symptoms Steve was diagnosed with pancreatic cancer, which was deemed terminal. After claiming on his British Friendly income protection policy, he was offered a second medical opinion through Square Health and the British Friendly Mutual Benefits package.
Gavin’s Bereavement Benefit
Unique to British Friendly, bereavement benefit pays a lump sum if the clients spouse, partner or child passes away during the policy term. In 2017 Gavin’s wife diagnosed with and sadly passed away from breast cancer. Gavin claimed on his IP policy whilst signed off work due to stress and caring for his sick wife and children and was eventually entitled to a bereavement benefit payment.
“You never know what’s going to happen in life that affects your ability to earn”. Words Diana’s financial adviser said when recommending income Protection. Unfortunately, not too long later, Diana suffered a serious bout of stress due to her father’s health and ongoing responsibilities at work. Income protection from Holloway Friendly helped Diana receive a proper diagnosis, formal treatment plan, ongoing therapy and an income to help cover her mortgage repayments.
7Families – Mental Health Film
This video picks up with some of the families supported by the 7Families initiative launched in 2014. It revists the Pickford’s, the Clarke’s and Nikki to highlight their stories and the support that the industry was able to provide and the impact this had on their lives.
Find out more about various support services and benefits in our dedicated insights, just follow the links below to the most recent articles.
The above stories are prime examples of scenarios that happen within the protection industry on a daily basis. Providers want to pay claims, indeed no insurer will decline a valid claim and they want to support their customers. There is now an abundance of claims statistics made available by providers. These, combined with claims stories from real life claimants, can paint a powerful picture. If the industry as a whole is able to produce more stories like these we can go a long way to changing the views of consumers and give more confidence in the products that can literally be a lifeline in the direst of circumstances.
If insurers/advisers/service providers have any other added value benefit claim videos they would like us to share via this page please get in contact here.