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Additional Services Claim stories

Additional Services Claim stories

Protection plans offer so much more than just a financial pay out. Across the industry added value benefits such as second medical opinion services, counselling, virtual GP services etc. have rightly become a core part of plans with use of such services increasing massively during the pandemic. Within this page we have brought together a selection of videos that highlight how such services have helped clients and the impact they have made on not only them but their families as well. 

Lindsay’s Story

Lindsay’s children were nine and six when her mother passed away and Lindsay just wanted some advice on how to talk to her children about it and give them enough information without scaring them. Fortunately Lindsay had access to the RedArc nurses helpline through her Scottish Widows policy and in this video she explains how the service has and continues to support her even though she has not claimed on her plan.

Vicky Churcher’s Story
AIG’s intermediary director, Vicky Churcher, had to have an emergency tripple heart bypass after a heart attack. After recovering, Vicky wanted to find out why she had the heart attack and contacted Best Doctors who gave her some surprising news.

Diana’s Story
“You never know what’s going to happen in life that affects your ability to earn”. Words Diana’s financial adviser said when recommending income Protection. Unfortunately, not too long later, Diana suffered a serious bout of stress due to her father’s health and ongoing responsibilities at work. Income protection from Holloway Friendly  helped Diana receive a proper diagnosis, formal treatment plan, ongoing therapy and an income to help cover her mortgage repayments.

7Families – Mental Health Film
This video picks up with some of the families supported by the 7Families initiative launched in 2014. It revists the Pickford’s, the Clarke’s and Nikki to highlight their stories and the support that the industry was able to provide and the impact this had on their lives. 

The above stories are prime examples of scenarios that happen within the protection industry on a daily basis. Providers want to pay claims, indeed no insurer will decline a valid claim and they want to support their customers. There is now an abundance of claims statistics made available by providers. These, combined with claims stories from real life claimants, can paint a powerful picture. If the industry as a whole is able to produce more stories like these we can go a long way to changing the views of consumers and give more confidence in the products that can literally be a lifeline in the direst of circumstances.

If insurers/advisers/service providers have any other added value benefit claim videos they would like us to share via this page please get in contact here.

About The Author

Adam Higgs

Adam leads Protection Guru's detailed protection research and benchmarking of both product and operation features provided by insurers and has a vast knowledge of the protection market. He has been instrumental in building the protection comparison service Quality Analyser and maintaining the data to enable adviser to quickly and easily compare protection products based on qualitative measures. He also works with adviser firms to help in panel reviews and with insurers to help them understand the shape of the market, their strengths and the areas that could be improved in their products. In his spare time and when not spending time with his wife and two children, Adam is a keen Arsenal fan and enjoys hacking his way around a golf course.

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