Consumer trust, communications and product flexibility – 2021 protection forum jan to april
Our monthly protection forum is an opportunity for advisers, insurers and other industry professionals to come together and share ideas, offer opinions and discuss a wide range of important topics. Our first four events of the year covered a diverse and important range of subjects including adviser wishes for 2021, using claims statistics to help build consumer trust and the importance of product flexibility. In this first of three end of year roundups on the forum, we bring you all the content from the Jan-April 2021 forums.
Our first event of 2022 will be held on Tuesday January 11th, from 12:00pm-2:00pm.
The session will focus on:
- A new Consumer Duty – What does the FCA’s updated consultation paper mean for the industry?
- Speeding up GP information – How can we speed up the uptake of electronic GP reports?
To sign up, click here.
HOW CAN ADVISERS BE BETTER SUPPORTED IN 2021? HIGHLIGHTS FROM THE JANURARY PROTECTION FORUM PART 1
This is a selection of some of the great conversation from our January Protection Forum. The session this month focused on technology developments that advisers would like to see in 2021, and what insurers could be doing to support advisers better.
COMMUNICATING WITH CLIENTS: HIGHLIGHTS FROM THE JANUARY PROTECTION FORUM PART 2
This is the second half of our highlights selection from our January Protection Forum. In this part of the session, the advisers and providers discussed how they’ve adapted their practices over the past year in communicating with clients more closely and efficiently.
HIGHLIGHTS FROM THE FEBRUARY PROTECTION FORUM
This is the first article highlighting some of the great conversation from our February Protection Forum focusing on making income protection products more relevant clients.
MAKING INCOME PROTECTION MORE RELEVANT: HIGHLIGHTS FROM THE MARCH PROTECTION FORUM PART 1
This is the second of three posts recounting the in-depth conversation from our March Protection Forum covering how Income Protection can become more relevant, and how providers can improve how they communicate with advisers around the progress of applications and claims.
MAKING INCOME PROTECTION MORE FLEXIBLE: HIGHLIGHTS FROM THE MARCH PROTECTION FORUM PART 2
This is the second of three posts recounting the in-depth conversation from our March Protection Forum covering how Income Protection can become more relevant, and how providers can improve how they communicate with advisers around the progress of applications and claims.
IMPROVING COMMUNICATION BETWEEN INSURERS AND ADVISERS: HIGHLIGHTS FROM THE MARCH PROTECTION FORUM 3
This is the last post in the series recounting the great discussion from our March Protection Forum, focusing on how insurers can better communicate with advisers.
MAKING SICK PAY MORE FLEXIBLE: APRIL PROTECTION FORUM PART 1
This post recounts the first section of discussion from our April Protection Forum and focuses on how sick pay and deferrment periods can be made more flexible for clients. In our feedback from this section, one adviser wrote that “I thought the sick pay discussion was particularly useful and helped us with another project we are looking at“!
ADJUSTING COVER: APRIL PROTECTION FORUM PART 2
This is the second post recounting the discussion from our April Protection Forum, focusing on cover for house people and adjusting deferred periods. In our feedback for this section, 100% of our attendees found the session relevant to their organisation, and 92% found the discussion useful for them.
USING CLAIM STATS TO GAIN CONSUMER TRUST: APRIL PROTECTION FORUM PART 3
This is the third section of our series recounting discussion from our April Protection Forum. This section focused on how claims stats can be better created and utilized to build consumer trust in insurance claims paying out. In our feedback from the session, 100% of our attendees found this section of the Forum relevant to their organisation, and 92% of attendees reported that they found the conversation useful to their practice. One attendee commented that they “really enjoyed the format of an open forum for discussion and debate”!
