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Coronavirus Microsite

To help advisers get to grips with the fast moving COVID-19 situation and the impact this is having on protection, we have created pages dedicated to answering the questions you want answered. To obtain more granular and consistent data we have gone out to each insurer with the questions you have been asking which will be updated in real time in order to help you understand what is happening.

Furloughed Clients


The latest statements from insurers on how they are approaching COVID-19 all on one page.


We have put together a set of questions that advisers want to know the answer to with regard to how applications are being underwritted and what the client must disclose to protect themselves from unintentional non-disclosure.


We have put together a set of questions that advisers want to know the answer to with regard to what is excluded from plans and how insurers are approaching claims across the different product types.

Keeping Policies in Force

Premium Holiday / Premium Deferral

Benefit Reduction

Sabbatical/Career Break

Premium Waiver

Cancelled Policies

Bounced Direct Debits


Relevant insights

Zurich the latest insurer to extend support for financially vulnerable

Back in May (I know that seems a lifetime ago), Zurich came to market with a package of options to help support vulnerable customers just days before the FCA outlined their expectations of insurers (see here for full details). Their approach provided three ways...

LV= Extends support for vulnerable customers

As we enter the second day of Lockdown 2.0 and the Furlough scheme is extended to March 2021, LV= become the second insurer to announce an extension to their support for those struggling financially due to the virus. LV= were the first to introduce a payment break...


An insurance contract is a promise on a piece of paper, and the point of claim is the moment of truth. For the life insurance industry paying claims and helping consumers when the unforeseen strikes is the most important thing we do. It is also something that we are...

New study reveals consumers are three times more likely to insure against loss of income or illness

The COVID-19 crisis has been an incredibly difficult time for the UK and world as a whole. The insurance market has had to drastically re-think how it engages with consumers whose perceptions have changed drastically. From a protection point of view however, these...

AEGON first to announce changes after FCA Guidance

In a positive start to the week, AEGON have become the first insurer to respond to FCA guidance published last week by implementing a premium deferral option. The FCA guidance set out the regulators expectations of insurers in order to support customers suffering...

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