Protection Forum Recap: Industry Collaboration to Drive Consumer Outcome Improvements
Our regular Protection Forum is an opportunity for advisers to come together and discuss topics and issues that are important to them and the industry. Attended by a large number of advisers, as well as insurers and other industry professionals, our aim is that through the forum we can collectively drive improvements to products, processes, standards and ultimately, consumer outcomes. Today, we take the opportunity to look back at our meetings so far this year and recap the important and varied topics discussed.
If you’d like to register to attend the next forum (taking place next week), advisers can sign up for their free ticket here.
March Session 1: HOW OPEN, FAIR AND TRANSPARENT IS THE INDUSTRY WHEN IT COMES TO MEDICAL UNDERWRITING? – INSURER VIEWS
For our March Protection Forum, we brought together advisers and insurers to discuss the question ‘How open, fair and transparent is the industry when it comes to medical underwriting?’ For our first session, we heard from insurers who provided details about how they make underwriting decisions and the kinds of disclosures that may lead to non-standard terms, along with what advisers could do more to ensure the underwriting process is as streamlined as possible:
We heard from the panellists:
- Sarah Lloyd – Head of underwriting philosophy at The Exeter
- John Downes – Director of underwriting and claims strategy at VitalityLife
March Session 2: UNDERWRITING TRANSPARENCY AND FAIRNESS – WHAT DO ADVISERS REALLY THINK?
For our March Protection Forum, we brought together advisers and insurers to discuss ‘How open, fair and transparent is the industry when it comes to medical underwriting?‘ In this second session, we heard specifically from advisers to share their experiences of underwriting and give details of:
- Good examples of processes
- Less positive processes
- What they would like to see more insurers doing
February session 1: HOW FAR DOES THE INDUSTRY STILL NEED TO GO WHEN IT COMES TO PROTECTION CLAIMS PROCESSES?
In the first half of our February forum, we heard from advisers who gave their recent experiences when helping clients claim their policies, both good and bad…
With contributions from
- Zoe Priselac – Way More Solutions Ltd
- Adam Kaplan – Pendragon Protect
- Emma Thomson – Sesame Bankhall Group
February session 2: HOW ARE INSURERS SUPPORTING FINANCIALLY VULNERABLE CLIENTS?
For the second half of our February Protection Forum we asked insurers to share what they have been doing and plan to do in response to the regulators guidance on supporting customers in financial difficulty…
We heard from:
- Jack Southcott – The Exeter
- Tim Butler – Zurich
January session 1: HOW CAN WE BETTER ENGAGE CONSUMERS – INSURER SESSION
For our January forum, we explored how we can better engage consumers. In this first half of the session, we heard from insurers to give their perspective on what they are doing and how the industry could improve communications in 2023:
We heard from the panellists:
- Matt Usher – Aviva
- Andy Philo – Vitality
- Charlotte May – Legal and General
January session 2: HOW CAN WE BETTER ENGAGE CONSUMERS – ADVISER SESSION
In the second half of our January forum, we invited a number of advisers to discuss what both advisers and insurers can do to better engage consumers in 2023 both from a new business and existing client perspective. We heard specifically from panellists;
- Setul Mehta – Openwork
- Lee Thomas – Pangea Life
And finally…
JOIN OUR May 2023 PROTECTION FORUM
In our May forum we will be focusing on the cost of living crisis and the impacts this is having on the protection industry. We will hear from a range of advisers on how their business has been impacted and the opportunities it can present along with insurers who will discuss the broader impact on the industry and the support that insurers are providing.
