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‘Claims is the area we will all be judged’: Here’s how to improve the journey

‘Claims is the area we will all be judged’: Here’s how to improve the journey

About The Author

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Dave has been in the financial services industry for over 25 years, working with various networks including Tenet and PRIMIS. More recently Dave has focused on consultancy within large mortgage brokerages, majoring on consumer duty, recruitment, sales skills, and all things protection. For the last 2 years he has held the position of Head of Protection for Mortgage 1st, a firm of 45 advisers, working day to day with all aspects of the client protection journey and wider service proposition. He is a regular speaker and panelist at industry events. When not working he mainly sleeps upside down, like a bat, or prepares for Christmas with Mrs Clause.

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