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Claims Hub

Using claims stats to overcome objections

We have pulled together some of the most impressive claim stats from across the industry in order to provide advisers with a simple one page resource that can help overcome many client objections. These infographics will be updated regularly as insurers provide us with new and ever more impressive information, that could support advisers and back up the message that protection insurance is essential. 

Claim Stories

there are few things more powerful for protection advisers than the real life stories of clients who have claimed on their protection policies. We bring together a collection of income protection and critical illness claim stories below:

Income Protection Claim Stories

Critical Illness Claim Stories

Life Insurance Claim Stories

Additional Services Claim Stories

Claim Processes

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the process then the beneficiary of the policy can be left with a bad impression. See how different insurers approach the process of claiming on a plan in six different areas below:

Claims Handlers

Claims Notification

Claims Tracking

Claims Documentation

Call Centre Opening times

Ongoing Support

Claim Insights

Is stress covered within income protection plans?

Is stress covered within income protection plans? In reading this article you will understand: What stress is and whether it’s regarded as a medical condition. How Income Protection policies might treat a claim where the cause of work absence is stress. Other ways...

How do insurers keep advisers and clients up to date during claims processing?

There is a lot at stake when a client needs to make a claim. That ‘what if’ scenario that their adviser was talking about when they were sold the policy has become a reality. They are unable to work and they need the policy to do its job.

‘Claims is the area we will all be judged’: Here’s how to improve the journey

In reading this article you will: Understanding Claims Processes Improving Client Outcomes Evaluating Providers and Policies Enhancing Professional Practices Now that we have reached 45 active brokers across the UK, and with more than 16 years of advice under our...

Life gave me lemons, so now I’m making lemonade

In reading this article you will: Be reminded of valuable data on the likelihood of people having long-term sickness or serious illness before retirement. Recognise the importance of comprehensive insurance protection. Consider important steps an individual may wish...

The stories behind Income Protection Claims

One of the most positive stories during 2024 has been the increased sales of income protection. While this is welcome, we need to see more, protecting the client’s income should be the first need for a financial product for most consumers, remembering the following...
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