Website

For general enquiries, technical help and web support, making a claim and pre-sale underwriting enquiries:

0345 6094 500

(Lines open 9am – 5pm Monday to Friday)

Protection Guru has worked with Royal London to create a concise objective analysis of their product range.

Royal London in their own words

We’re the UK’s largest mutual life, pensions and investment company. When we first opened our doors in 1861, we wanted to help people to help themselves. And it’s been our way of thinking ever since.

As a mutual, we’re different to other organisations. Our core philosophy is that we exist for one sole purpose – to deliver the best possible experience and outcomes for our customers. As we’re run purely for the benefit of our customers, we focus on the things that matter to them – honesty, value and outstanding service.

At Royal London, we understand everyone’s unique. That’s why our protection proposition isn’t a ‘one size fits all’.

Our range of flexible cover options through our Personal Menu Plan and Business Menu Plan give your clients choice, as they mix and match a range of covers and benefits so you can be confident you’re building a protection plan that’ll be as individual as they are.

And with a range of sales tools, support and personal service, we’re dedicated to helping you provide the tailored service your clients will truly value.

Plus our Helping Hand service gives your clients access to tailored practical and emotional support, so everyone can get the help they need, when they need it.

The ability to tailor cover to client’s needs

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Mix and Match cover

Royal London’s personal and business menu plans enable clients to mix and match the cover that is most suitable for them and their budget whether that is Life Cover, Critical Illness or Income Protection.

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Diabetes Life Cover

For clients that might otherwise find it difficult to obtain cover, Royal London offers Diabetes Life Cover which provides more flexible underwriting for those with diabetes and rewards those that keep the condition under control. 

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Lifestyle Reviews

Clients that have been given an increased premium due to lifestyle choices such as smoking can ask for a lifestyle review. If they have made positive changes to their lifestyle they may be able to benefit from reduced premiums. 

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Comprehensive Critical Illness Cover

Royal London’s Critical Illness Cover is comprehensive as standard with broad cover for the most commonly claimed on conditions. For additional payment conditions they will pay 25% of the sum assured up to £25,000.

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Flexible Family Cover

Children’s Critical Illness can be added or removed at any time so clients do not need to pay for cover they cannot claim on. Clients have a choice of enhanced or standard cover depending on the breadth of cover required and budget.

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Advanced Surgery Benefit

If a client requires one of 12 different types of surgery covered within Royal London’s full critical illness payment conditions, they will pay out in full as soon as they are placed on an NHS waiting list.

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Children's Conversion Option

Where a client has Enhanced Children’s Cover, their child is able to take out a standard critical illness plan of up to £50,000 without any medical underwriting within 6 months of the child cover ending.

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Free Cover

For Life Protection and Critical Illness (personal or business protection), the client or business is covered for the sum assured up to £1m or £500k respectively from the date the full application is received for up to 90 days or until the plan is put in force.  

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Income Protection Choices

Royal London’s Income Protection includes Fracture Cover and Hopitalisation Benefits as standard. A wide range of deferred period options are offered along with full term and 1, 2 and 5 year limited benefit payment periods. 

Tools and support to help protection conversations

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Tools to Support Conversations

Technical Support

Business Support

A personalised service

Supporting advisers

Royal London provide advisers with named case managers, a direct line to underwriters and full support from business development managers.

5 star service

They have been recognised for the 6th year running by the Financial Adviser Service Awards as having a 5-star service and continue to look for new ways to support advisers.

Efficient Processes

80% of applications are given an immediate decision and Royal London have added status checks for applications, the ability to download client packs and online trusts.

Helping Hand

The financial payment if the worst happens is only one aspect of what Royal London protection plans provide to customers. Every customer that takes out a Royal London plan will also be provided with access, from the day the plan starts, to a wide range of support to help them and their family not only with the impacts of injury, illness or death, but also health and wellbeing. 

A client will be appointed with a dedicated nurse from RedArc who has the appropriate expertise and experience for that client’s specific needs. 

Range of Support available

  • A dedicated nurse to help support and refer the client to suitable services
  • Second Medical Opinions
  • Specialist support to help cope with cancer
  • Cardiac rehabilitation for heart attacks
  • Speech and language therapy
  • Counselling for a wide range of issues
  • Practical help at home
  • Support for carers
  • Home visit from healthcare specialists
  • Living aids and mobility equipment
  • Legal guidance
  • Fitness and nutritional support

Key Benefits

  • Available to the life assured, their partner, children (up to age 23) and policy holder if different from the life assured.
  • Available from the date the plan is put in force regardless of whether a claim is in place
  • No additional cost to the policy holder
  • Majority of services are available either face to face, via telephone or video call
  • All calls are confidential and the details will not be shared with Royal London
  • Services are available throughout the UK so a client can be matched with a provider in their area. 
  • Can be used multiple times throughout the term of the plan

Helping Hand Statistics (01/10/18 to 30/09/20)

99%

rated the service as good or excellent

43%

of patients used the counselling services

28%

of those patients had not made a claim

49%

of patients were aged between 30 and 49

Making sure the proceeds of a claim go to the right people

In the event of a claim it is very important that the proceed from a clients’ protection plans go to the right people. Where this is a death claim , the last thing potential beneficiaries will want is for the money to be tied up in the deceased persons estate which can sometimes take months to sort out. 

Royal London offer advisers a range of options covering simple needs or more complex needs to help ensure that the proceeds of a claim go to the right people and can bypass the clients’ estate.

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Making sure the right people benefit

Simple needs

For single life products which are not written on a life of another basis, clients can nominate up to 5 beneficiaries when completing the application. The beneficiaries are then written into the terms and conditions and on death Royal London will pay the proceeds directly to them. The beneficiaries can be changed at any time by informing Royal London.

Complex needs

Where a client’s situation is a little more complex, Royal London offers online, signature free trust capabilities as part of the application. All relevant parties wll receive a copy of the trust once completed.

If you are unable to complete the trust for any reason in advance of the application, Royal London provide PDF trust forms which only require the signature of the policyholder. Royal London only need to see a copy of this trust to register it to the policy.

Making sure the right people benefit

Simple needs

For single life products which are not written on a life of another basis, clients can nominate up to 5 beneficiaries when completing the application. The beneficiaries are then written into the terms and conditions and on death Royal London will pay the proceeds directly to them. The beneficiaries can be changed at any time by informing Royal London.

Complex needs

Where a clients’ situation is a little more complex, Royal London offer online, signature free trust capabilities as part of the application. All relevant parties wll receive a copy of the trust once completed.

If you are unable to complete the trust for any reason in advance of the application, Royal London provide PDF trust forms which only require the signature of the policyholder. Royal London only need to see a copy of this trust to register it to the policy.

2019 Claims Statistics

 

Life Protection 
Critical Illness
Income Protection
Business Protection
Percentage of overall claims paid
94.3%
92.6%

80.6%

(New claims)

100%
Misrepresentation
5.7%
2.0%
8.8%
N/A
Not meeting definition
N/A
5.1%
10.7%
N/A
Illness not covered
N/A
0.3%
N/A
N/A

 

Areas for improvement

  • Royal London do not offer access to virtual GP services
  • Could look at offering a simple low cost critical illness plan

Protection Guru has worked with Royal London to create a concise objective analysis of their product range. Royal London have had input to the design of this page and contributed to the cost of the construction and maintenance, however Protection Guru have maintained editorial control over the content to ensure objectivity.