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Life & Critical Illness Page

Online Health Services Page

HSBC Life Website

New Agencies >

For queries and requests to set up a new agency.

Term of business application form

[email protected]
Contact your local BDM

Business Development >

· Launch training
· Product detail
· Proposition queries
· Event support

Contact your local BDM

Distribution Support team >

· Supports agency boarding
· New agency set up
· New adviser logins
· Changes to agency
· Sourcing platform support

[email protected]

Admin Support team >

· Direct Debit queries
· Commission queries
· User access changes
· Forgotten passwords

Phone: 0333 207 5563
(8:30 am – 5:30pm Monday to Friday, excluding public holidays)

HSBC Life in their own words

When it comes to providing protection there’s no ‘one size fits all.’ We design protection products to meet the needs of your clients.  Whether they’re homeowners, young families, self-employed or older clients looking at estate planning. our products provide peace of mind.

Our life insurance and critical illness products are backed by:

  • Entirely online quote-to-protection journey
  • Straightforward underwriting
  • Client friendly claims process
  • Client access to HSBC Life Online Health Services, for expert medical support at no extra cost, with no consultation fees*.

*HSBC Life Online Health Services are not part of the insurance cover. We have the right to change or remove these services at any time. This won’t affect your client’s insurance.

Comprehensive critical illness cover

HSBC Life have a selection of protection products for life and critical illness cover, designed to meet the needs of your clients and their families. For full exclusions, please refer to their protection policy documents.

Critical Illness cover at a glance:

  • A total of 39 full payment conditions; 50 with Critical Illness Plus.
  • Option to add Total Permanent Disability as a full payment condition.
  • 2 additional payment conditions: £25,000 or 25% of the sum assured; 40 additional payment conditions with Critical Illness Plus at £50,000 or 50% of the sum assured.
  • Cover for clients with Type 2 Diabetes.
  • Terminal Illness Benefit – a full sum assured payout if a customer is diagnosed with a terminal illness expected to lead to death within 12 months.
  • Available on level, decreasing (8%) and increasing (RPI) cover types; standalone or integrated with life cover; single and joint cover options.
  • Access to added value health benefits, included for new and existing policyholders and children, at no extra cost*.

See the full product range

HSBC Life online health services

HSBC Life have partnered with Square Health who provide expert medical assistance and wellbeing support services, with over 20 years of experience, and access to over 5,000 medical specialists across the UK

HSBC Life’s Square Health customers rate their services 4.8/5.0

  • Unlimited Remote GP
  • Prescription Services
  • Second Medical Opinion
  • Physiotherapy
  • Annual Health MOT
  • Mental Health Support

Find out more

Adviser tools & support

HSBC Life are dedicated to offering a straightforward and inclusive journey where customers have certainty and transparency of the Underwriting outcome.

View an interactive guide to HSBC Life, our products, the claims process and the support we offer to advisers.

Protection Guru has worked with HSBC Life to create a concise objective analysis of their product range. HSBC Life have had input to the design of this page and contributed to the cost of this construction maintenance, however Protection Guru have maintained editorial control over the content to ensure objectivity.

Life & Critical Illness Page

Online Health Services Page

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