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Best claim case study by an adviser

The criteria

A case study from an adviser demonstrating how they have supported the client during a claim. We are looking for submissions which highlight how the adviser has supported the claimant and what impact this had on the client.


Emma Astley


Why Emma won

Emma shows perseverance and always pushes to get the right outcome for her clients. The case study presented for the submission was emotional and highlighted a high level of dedication, particularly from a smaller firm with more limited resources. 

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