WELLBEING SUPPORT
PRIVATE DIAGNOSTICS
REHABILITATION SUPPORT SERVICE
FRACTURE COVER
CARE CONCIERGE
additional cover you and your clients can count on
Umbrella Benefits delivers personalised additional cover and services that keep on working for your clients behind the scenes.
It’s our package of five added-value services and optional benefits that are ready to help protect your clients; Wellbeing Support, Care Concierge, Fracture Cover, Rehabilitation Support Service and Private Diagnostics.
| Access included as standard |
Additional cost | ||||
| £5.90 | £4.50 | ||||
| Available on | Wellbeing Support | Rehabilitation Support Service | Care Concierge | Fracture Cover | Private Diagnostics |
| Life | Yes | No | Yes | Yes | Yes |
| Critical Illness Cover | Yes | No | Yes | Yes | Yes |
| Income Protection | Yes | Yes | Yes | Yes | Yes |
| Rental Income Protection | Yes | Yes | Yes | Yes | Yes |
| Business Protection | Yes | Yes* | Yes | No | No |
*Only included as standard with Executive Income Protection and Key Person Income Protection
Wellbeing Support
Wellbeing Support puts individual client needs at the centre of care, with personalised help just a phone call away.
The personalised service is delivered by RedArc’s experienced registered nurses, dedicated support can range from a reassuring chat, advice and guidance, to a clinical assessment and organising specialist services.
Why wellbeing support?
Access included as standard across all protection products
Available to the policyholder, their partner and their children living at home
Personalised practical and emotional telephone support at any time
Previous example situations that nurses have supported with:
- Mental health support – coping strategies, relaxation techniques and counselling.
- Oxygen therapy to help with symptoms of MS
- Long covid
- Headwear for cancer patients who have lost their hair
- Subscriptions to apps to support recovery e.g. HeadSpace and Careline 365.
- Debt and money worries
- Understanding breast cancer diagnosis
Find out more
Private Diagnostics
What is it?
A blend of virtual consultations and in-person testing appointments, clients get swift access to some of the UK’s top consultants for diagnostic testing for cancer, cardiac or neurosurgical referrals.
How does Private Diagnostics work?
Results are given within a matter of weeks from referral, subject to availability. Your client can start using this service right away once they are referred to see an oncologist, cardiologist or neurosurgeon. Then your client can take the following steps:
1. Upload GP or physician's referral letter to their Trustedoctor profile
2. Arrange virtual consultation with their chosen specialist
3. Schedule the appropriate and recommended tests at their preferred diagnostic centre
4. Discuss results and next steps with specialist in follow-up consultation
5. Referred back to NHS or their private healthcare provider for treatment or further investigation if needed
As this is a digitally managed product, your client will need to provide an email address to Trustedoctor, and be happy to interact online
How will my clients benefit?
- Quick and easy access to diagnostic testing for cancer, cardiac or neurosurgical referrals.
- Results in a matter of weeks from the day of referral.
- Appointments are scheduled and managed through Trustedoctor’s digital dashboard.
- Support is provided by the Trustedoctor Customer Care Team who are there to help your client navigate their referral, including choosing a specialist, diagnostic test centres and scheduling appointments.
- Virtual consultations gives your clients the freedom to speak to some of the UK’s top specialists from the comfort of their own home.
- Covers a wide range of investigative tests including blood tests, biopsies, MRI scans, CT scans, X-rays and more.
- Nationawide coverage of private diagnostic centres in and around the UK’s major cities.
- If treatment or further investigation is needed, your client will be referred back to the NHA or to their private healthcare provider.
Find out more
Rehabilitation Support Service
Rehabilitation Support Service is a feature of all Legal & General’s income protection products.
Available at no extra cost, it gives your clients access to their in-house team of healthcare professionals, who’ll support their quicker return to good health and work.
What are the benefits?
The service helps your clients with a wide range of physical and mental health concerns to make sure symptoms aren’t prolonged or prevent things from getting worse.
They do this by offering:
- Tailored support and advice – Their experienced in-house medical team assess their needs
- Fast access to in-house healthcare professionals – They handle referrals so they can start treatment sooner
- A structured and phased approach – They will help them plan their return to work
If Legal & General’s in-house team cannot find the appropriate treatment, they may be able to put your clients in touch with one of their specialist partners, at no extra cost.
Rehabilitation
Support
Service
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Tailored treatment & support
In-house medical team
Specialist care & advice
Early intervention treatment access
Return to work planning
Find out more
Fracture Cover
Provide your client with peace of mind that should they sustain one of the specified injuries, they’ll be covered – for an extra £5.90 a month.
Fracture Cover can be added to life insurance, critical illness, income protection and rental protection policies.
Key benefits:
- Multiple claims per year up to a maximum payout of £4,000
- Cover for 19 different fractures, 9 joint dislocations, Achilles tendon ruptures and knee ligament tears
Find out more
Care Concierge
A free personalised service to help your clients understand find and fund later life care.
Free access to experts in later life care via telephone
- Confidential 1:1 support
- Named care expert throughout journey
- Policyholders and their family can discuss the later life care needs of themselves or others
Impartial and tailored guidance
Understand
- Care assessment processes to access support from local authority
- Power of Attorney
- Home adaptations and home help options
Find
- Find care homes and home care services
Fund
- Identify eligibility for state care funding support and NHS funding entitlement
- Benefit entitlement check
Clients can self-serve via digital platform
- Care assistant – 5 questions to get your client started if they are unsure where to begin
- Information in articles on a range of later life care topics
- Care costs calculator – to understand how much care would cost
Find out more
Private Diagnostics and Fracture Cover are insured by AXIS Specialty London. The support and services are provided by Trustedoctor, a sister company of Further Underwriting International SLU.
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