The above and beyond award
The criteria
Demonstration of an individual adviser, adviser firm or insurer of exemplary process, performance and actions with regard to handling claims in order to achieve outstanding client outcomes, either on an individual case or across all claims.
winner
Ashley hill – london & country
Why ashley won
In a diverse population, automated underwriting may lead to unintended discrimination. The winner of the above & beyond award showed that by better understanding their clients and their specific circumstances, they could help not just in a single case but persuade an insurer to change their approach to a whole demographic