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Outstanding performance in claims handling

The criteria

Demonstration of an individual adviser, adviser firm or insurer of exemplary process, performance and actions with regard to handling claims in order to achieve outstanding client outcomes, either on an individual case or across all claims.



Why aegon won

An outstanding claims process should provide empathy, understanding and as little friction for the claimant as possible. Aegon showed how they provide all three in their claim journey and how they go to greath lengths to fully assess the cliet and help them pay claims others may not.

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