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Aviva’s DigiCare+ Showcase page

Adviser website – https://connect.avivab2b.co.uk/adviser/

New Business: 0800 056 5499 (Monday to Friday: 8:30am – 5:30pm)

Email: protection@aviva.com

Pre-Underwriting: 0800 533 5192 (Monday to Friday: 9:00am – 1:00pm)

Claims: 0800 015 1142 or 0800 158 3105 (Income Protection only)

Agency and commission: 0800 015 0967 Monday to Friday: 9:00am – 5:00pm

Protection Guru has worked with Aviva to create a concise objective analysis of their product range.

Aviva’s DigiCare+ in their own words

With over 300 years’ experience, a consistent claims record and a menu proposition that can be customised to help meet your clients needs, Aviva is a protection provider that works with advisers to help you achieve the best results possible for you and your clients.

We all live and breathe protection, which is why we provide you with the right tools and materials to help do your job. What’s more, over the last couple of years we have listened to your feedback and adapted our proposition to offer simpler products, easier to understand propositions and complementary support services that offer extra value for your customers.

Our claims record is proof that we are there for customers when they need us, with over £1bn paid to over £50,000 customers and their families’ based on our 2020 claims.  As well as this we have introduced a number of initiatives to support customers during this often-difficult time

They key benefits of DigiCare+

,

All in one app

The services provided within DigiCare+ are all accessible via app providing a consistent and familiar journey for clients regardless of the service being accessed.

,

Interconnected

All services are interlinked and are capable of referring or signposting the client to the other services available within the app where this may benefit the client.

,

Day 1

DigiCare+ is available to clients from the first day their policy is put in force and all services (except physiotherapy which requires an income protection claim) can be accessed at any point during the term of the plan

,

Reminders

Aviva will contact clients regularly to remind them that DigiCare+ is available to them and the services it provides. 

“The most impressive aspect of DigiCare+ is that Aviva have been able to bring together a wide range of both preventative and curative services from different suppliers into one app. Each service is interlinked so that referrals from one to another is frictionless and as such should provide a more seamless experience. By doing this the end consumer should hopefully be more aware of the range of benefits they have access to which can only mean more of the services will be used.”

Adam Higgs

Head of Research, Protection Guru

What does it provide?

Annual Heath Checks

Aviva's annual health check gives clients the ability to obtain and carry out a simple finger prick blood sample which is tested for 20 dfferent health markers including their risk of diabetes, their cholesterol status and the health of their liver.

Life assured
Spouse/civil partner/partner
Children

Nutritionists

DigiCare+ provides up to 6 consultations with a trained and qualified nutritionist who can support clients and the direct family by designing an optimal eating plan based on their goals and requirements and help them change their relationship with food and break bad habits.

Life assured
Spouse/civil partner/partner
Children between age 12 & 18 (21 if in full time education)

Mental Health Support

DigiCare+ provides clients and their family with up to six video or psychotherapy sessions a year. Depending on the client's situation and needs they could be provided with Cognitive behavioural therapy, cognitive analytical therapy, phobia therapy, trauma focused therapy or a range of other therapies.

Life assured
Spouse/civil partner/partner
Children between age 12 & 18 (21 if in full time education)

Second Medical Opinion

Client's and their immediate family are provided with access to up to two second medical opinions (including mental health problems) per annum from a qualified UK specialist. Second Opinions can be obtained on any medical condition or treatment plan, with the outcomes fully explained and signposting to other services if beneficial.

Life assured
Spouse/civil partner/partner
Children up to age 18 (21 if in full time education)

Gym Discounts

Aviva client are provided with discounts of up to 25% off a range of gym memberships with GetActive as well as discounts at more than 3,000 health and fitness clubs including Nuffield Health Fitness & Wellbeing Centres, Livingwell, Curves, Spirit and Fitness Express and a range of others.

Life assured
Spouse/civil partner/partner
Children

Nurses Helpline

Aviva's nurses helpline is a 24 hour, 365 day a year services for clients and their direct family to help answer questions about their health. This phone line will provide guidance from a qualified nurse as an alternative to a GP who will be able to signpost or refer the client to other relevant services if required.

Life assured
Spouse/civil partner/partner
Children up to age 18 (21 if in full time education)

Physiotherapy

If a client has an Income Protection+ plan, they will also have access (regardless of whether a claim is in place or not) to an online programme of physiotherapy in order to help manage injuries and conditions and prevent them from getting any worse. This service can also provide up to three face-to-face physiotherapy sessions per condition and can be used twice in one year for separate conditions.

Life assured
Spouse/civil partner/partner
Children
Income Protection plans only

Bereavement Support

In the event of the loss of a loved one, Aviva will provide up to 6 video or phone sessions with a qualified counsellor per annum for the client or their direct family. In addition to this Grief Talk provided by Grief Encounter is signposted to within the DigiCare+ app.

Life assured
Spouse/civil partner/partner
Children aged 16 to 18 (21 if in full time education)

The areas we would like to see Aviva improve

  • Access to GP’s is limited to 3 sessions per annum and costs £34 per annum whereas other insurers offer this free of charge, some with unlimited use.
  • Physiotherapy is only offered where the client has Income Protection+
  • We would like to see other services such as Global Treatment integrated into the app for customers that have this added to their plan

Protection Guru has worked with Aviva to create a concise objective analysis of their product range. Aviva have had input to the design of this page and contributed to the cost of the construction and maintenance, however Protection Guru have maintained editorial control over the content to ensure objectivity.

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